Asst. Director Quality, Training, and Documentation

ASSISTANT DIRECTOR QUALITY, TRAINING & DOCUMENTATION (HEALTHCARE)

Work from home (telecommute) within Oregon, Washington, Idaho or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s HPO Learning & Development Team is living our mission to make health care easier and lives better. The AD of Quality, Training & Documentation provides strategic leadership and helps lead our health plan's integrated quality, training, and documentation functions, driving transformational change across our operational landscape. This role is responsible for reimagining and elevating how we deliver operational excellence through innovative approaches to quality management, employee development, and process improvement. The role requires a visionary leader who can integrate emerging technologies, innovative learning approaches, and predictive quality measures to enhance our member’s experiences. – all in service of making our members’ health journeys easier.  

If you're a motivated and experienced Learning & Development Leader looking to make a difference in the healthcare industry, apply for this exciting opportunity today!
 

What You Bring to Cambia: 

Qualifications and Certifications:  

• Bachelor’s degree in business management, adult education, or a related field

• 10 years in the healthcare industry, focusing on leadership development, change management

• Equivalent combination of education and experience will be considered.

What You Will Do at Cambia (Not limited to):   

Training:

• Lead and develop a team of training professionals supporting insurance operations

• Maintain strong relationships with our operational leaders to understand their training needs and opportunities.

• Design and implement blended learning solutions incorporating digital and traditional methods

• Identify and pilot new innovative training and knowledge management tool solutions.

Documentation:

• Identify and pilot new innovative knowledge management tool solutions.

• Lead digital transformation of documentation processes and systems

• Drive innovation in content development and delivery methods

• Ensure adherence to style guides and standards

Quality Assurance & Compliance:

• Direct the design and implementation of innovative quality assurance programs

• Maintain expertise in the BlueCross/BlueShield Local Operating Scorecard (LOS) Program

• Lead root cause analysis and process improvement initiatives

• Analyze and report audit results using data visualization and trending analysis

Strategic Leadership:

• Develop and execute strategies to transform quality, training, and documentation processes

• Partner with business leaders to assess and improve effectiveness of training, documentation, and quality initiatives

• Create and manage program budgets

• Build and maintain strategic vendor partnerships

• Drive cultural change toward proactive problem-solving and continuous improvement

• Lead and accelerate achievement of learning and development outcomes

Skills and Attributes (Not limited to):  

Required Skills:

• Strong background in quality management and process improvement

• Strong proficiency in Microsoft Office Suite

• Experience with learning management systems

• Experience with

• Excellence in data analysis and reporting

• Outstanding communication and presentation abilities

Knowledge Requirements:

• Health insurance operations and business practices

• Adult learning principles and instructional design

• Quality assurance methodologies

• Performance measurement and analytics

• Regulatory compliance requirements

Leadership Competencies:

• Strategic thinking and execution

• Team development and coaching

• Innovation and change leadership

• Cross-functional collaboration

• Project and program management

• Budget management

The expected hiring range for The AD Quality, Training & Documentation is $134.5k–$181.5k, depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%.  The current full salary range for this position is $126k Low/ $158k MRP / $206k High

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.  

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: 

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. 
• Annual employer contribution to a health savings account.  
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. 
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). 
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). 
• Award-winning wellness programs that reward you for participation. 
• Employee Assistance Fund for those in need. 
• Commute and parking benefits. 

Learn more about our benefits. 

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.