Operations Coordinator

OPERATIONS COORDINATOR San Francisco, CA (1.0/FTE) Hybrid Description Stok leads organizations to decarbonize now. We integrate expertise across ESG and sustainability consulting, carbon, energy engineering, commissioning, and project delivery. From the enterprise to asset level, we provide clients with strategy, management, and technical support to translate bold commitments into impact. Stok is a Certified B Corp and ILFI Just organization, and has been recognized as a Top Impact Company and Best Workplace. Our global team delivers on client ambitions across programs and projects worldwide. Operations Coordinator Role Description The Operations Coordinator plays a key role in supporting business operations and will gain exposure to many facets of the business. Responsibilities include coordinating annual strategic plans, managing all-hands events, software support, and office management. This role will likely evolve over time and the ideal candidate is passionate about supporting the dynamic operational functions of Stok. This position requires a detail-oriented, tech-savvy, adaptive and communicative individual who can support various teams to enhance efficiency and productivity. At Stok, We Seek Culture Add, Not Culture Fit. Our Values-Aligned Team Members Craft innovative ideas and have a say in how the firm operates. We have built self-management and distributive governance into our organizational structure to enable every team member to share input on policies and procedures. Strive for a better way to do business and create a positive impact through their work. Stok believes in business as a force for good and is a certified B Corp, demonstrating our commitment to maximizing social and environmental impacts, in addition to profit. Give back in a meaningful way. We donate 3% of profits to causes we believe in through a combination of pro-bono services and donations. Advocate for a level playing field. Stok has intentionally baked social justice into our operations, which we hold ourselves accountable to through our International Living Future Institute JUST Label. Participate in a transparent, objective, merit-based compensation and profit distribution processes and policies. Our purpose is to boldly catalyze an environmentally restorative and socially equitable world, and Stok needs you to fulfill it! Responsibilities BUSINESS OPERATIONS Assist in the development, implementation, and monitoring of annual operational plans. Coordinate across departments to proactively manage the timing and resourcing of key operational events, ensuring deadlines are met. Oversee logistical planning and execution of annual company retreats, annual Partner retreats, and quarterly all-hands meetings. Facilitate bi-weekly all-hands meetings, including managing the agenda. Improve and manage the quarterly reporting process. Serve as the coordinator for two key departments – Kaizen Pod (Process Improvement) & Vision Pod (Strategic Planning) by: Taking and organizing meeting notes Documenting and following up on action items in ClickUp Ensuring OKR deadlines are met SOFTWARE AND TECH ASSISTANCE Support the Director of Operations in optimizing workflows and improving business efficiency. Troubleshoot software-related issues and coordinate with the IT manager to ensure timely resolution. Manage updates, user support, and training for key operational software, including SharePoint, ClickUp, and Teams. Organize and maintain SharePoint intranet and file storage. Document and improve technology processes to enhance usability and efficiency across departments. OFFICE MANAGEMENT Manage San Francisco office, including: Ordering office supplies and groceries. Planning office events & coordinating food orders. Overseeing facility management (repairs, cleaning, etc.). Oversee company-owned apartment in San Francisco by: Furnishing and maintaining the space. Managing bookings and check-in/check-out procedures. Coordinating facility needs (repairs, cleaning, etc.). Remotely support Denver office management, including: Ordering office supplies and groceries. Coordinating food orders for office events. Qualifications What you’ll need to be successful in this role: Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience). 2+ years of experience in operations, administration, or a similar role. Strong problem-solving skills with the ability to troubleshoot software and process-related issues. Excellent organizational and project management skills with keen attention to detail. Strong verbal and written communication skills. A positive, can-do attitude. Ability to work independently while effectively collaborating with cross-functional teams. Ability to facilitate large meetings with confidence. Additional experience we’d be excited for you to bring (not required, but a bonus to our team): Experience with SharePoint. Experience with ClickUp. Experience in managing IT requests. Familiarity with process improvement methodologies such as Lean or Six Sigma. Prior experience in internal communications or operational strategy. How We Support You Health Benefits US-Based Team Members Medical, dental and vision coverage (can also include dependents) Employer-funded and tax-deductible Health Reimbursement Account Employee-funded and tax-deductible Flexible Spending and Health Savings Accounts Mental health concierge service Life, accidental death, long-term and short-term disability coverage Canada-Based Team Members 50% Employer-funded group health benefit plan Employer-funded Health Spending and Wellness Spending Accounts Employee Assistance Program Life, Accidental Death, Long-Term Disability coverage Paid Time Off Benefits Autonomy Is Structured Into Stok’s Culture By Design. We Value Self-management Practices, And We Know Taking Time For Ourselves Is Healthy And Fosters Growth. That’s Why We Offer Flexible work schedules. We work best in different ways, so we empower you to find yours and make a schedule that works for you, the team and clients. Quiet Fridays: Stok offers everyone two days a month meant to tune out the noise and prioritize what needs to get done (whether that’s work or life related) Flexible Personal Time Off Minimum of 80 hours per year for Paid Time Off (PTO) or vacation time 80 hours per year for holiday time (floating holidays) 80 hours per year for wellness (or sick) time 40 hours per year for learning and development 16 hours per year for volunteer time (to give back to your community and the causes that matter most to you!) Stipends and Perks Social and environmental justice are critical to our vision, so we bake them into everything we do including the following: 401(k) (world’s first fossil fuel-free and gun-free 401(k) plan so you can invest in a future you believe in) or Registered Retirement Savings Plan (Canada) Annual Learning and Development stipend Work from Home stipend (to support remote ergonomics) Annual US National Parks Pass or Parks Canada Discovery Pass Donation program Cellphone benefit Personal company credit card This role’s preferred location is San Francisco, CA. We prefer for this individual to be in our San Francisco office at least twice per week. COMPENSATION RANGE: $64,000-$80,000 based on market location and experience.