Associate District Manager

We are seeking a results-driven Associate District Manager (ADM) to join our dynamic team. In this pivotal role, you’ll partner with the District Manager to lead a district toward achieving sales and profitability goals. You will oversee a team of Service Technicians, drive service excellence, manage workforce operations, and enhance customer satisfaction.

Key Responsibilities:

• Oversee daily workforce flow including scheduling, vacation planning, and emergency service coordination.

• Collaborate with Dispatchers to optimize technician productivity, schedule adherence, and service delivery.

• Audit and adjust technician timecards to ensure accuracy and legal compliance.

• Execute safety protocols and lead field-based safety initiatives.

• Support new hire onboarding and execute district-level training programs.

• Coach and develop Technicians to improve performance and professional growth.

• Assist in technician performance management in partnership with the District Manager.

• Analyze district performance metrics and collaborate with leadership to drive improvements.

• Coordinate with Parts Department on logistics and inventory resolution.

• Build and manage strong relationships with key customer stakeholders.

• Participate in vehicle inventory checks and support fleet compliance initiatives.

• Assist with strategic workforce planning including PTO management and policy adherence.

What’s In It For You:

• Leadership opportunity in a dynamic and growing organization

• Exposure to managing a remote and distributed workforce

• Clear path for career advancement within a field service management team

• Competitive compensation and benefits package

• Company-provided vehicle

• Access to industry-leading tools, training, and support

• Performance-based incentives tied to district profitability

Basic Qualifications

• Associate degree + 2 years of Smart Care or people management experience

• Equivalent to a Bachelor's degree via combined Smart Care/people management experience (1.5 years of experience = 1 year of post-secondary education)

Additional Requirements

• Valid driver’s license with an acceptable driving record

Preferred Qualifications

• Experience in commercial kitchen equipment, hospitality, hotel, or restaurant industries

• Background in performance evaluation and corrective action planning

• Proven ability to lead teams and deliver customer-focused service

• Strong analytical, problem-solving, and decision-making skills

• Experience in fast-paced, service-oriented environments

Ready to lead and grow with a company that values your drive? Apply now and become a vital part of our field leadership team.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.