Offer summary

Qualifications:

U.S. Citizenship is required., Active Public Trust clearance or the ability to obtain one., Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment., Bachelor’s degree in Business, Information Systems, Computer Science, or related field, with hands-on experience in ServiceNow..

Key responsibilities:

Collaborate with government stakeholders to define functional and technical requirements for ServiceNow implementations.

Facilitate the prioritization of business needs and translate them into scalable ServiceNow solutions.

Design and document business processes, workflows, and test plans, while leading user acceptance testing.

Conduct workshops and presentations to communicate requirements and system capabilities to diverse audiences.

Job description

Description

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence.

At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:

Strive for Greatness
Do the Right Thing
Foster Teamwork
Respect Each Other
Grow Together

We are seeking a skilled ServiceNow Business Analyst to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of ServiceNow, and a commitment to delivering high-impact solutions in a mission-driven environment.

Key Responsibilities:

Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancements.
Facilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standards.
Design and document business processes, workflows, functional specifications, user stories, and test plans.
Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards.
Partner with technical teams to validate functionality and ensure solutions are built to specifications.
Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement.
Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiences.

Required Qualifications:

U.S. Citizenship is required
Active Public Trust clearance or the ability to obtain one
Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field
Hands-on experience with ServiceNow, including familiarity with common modules and functionality
Understanding of Agile methodologies and tools (e.g., Jira, Confluence)
Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively
Proficiency in developing business process documentation using Microsoft Visio or similar tools
Experience translating business needs into detailed technical requirements
Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices
Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:

15 PTO days
11 paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary
Training Program
Employee Assistance Program
Maternity Leave
Paternity Leave
Annual performance bonuses
Referral bonus
Flexible work arrangements

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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