Zoho Systems Lead - Product Owner

The Role:

We’re looking for someone who can take full ownership of Zoho across the company. Not just an admin, not just a systems person — but a business-oriented Product Owner who will work directly with stakeholders and take our Zoho setup from “functional” to “high-performance”.

What You’ll Do:

• Own and manage the Zoho platform across departments (CRM, Projects, Books, Recruit, etc.)
• Collaborate with leadership and department heads to identify system needs and opportunities
• Understand, analyze, and improve internal workflows across Sales, Finance, Operations, and HR
• Manage Zoho integration with other company systems such as banking, tax and HR systems
• Design and implement process optimizations, automations, and dashboards
• Manage relationships with external Zoho developers and ensure quality of deliverables
• Define and drive a Zoho system roadmap aligned with business priorities
• Provide training, documentation, and support for end-users

Who You Are:

• You think like a Product Owner — understanding problems, designing scalable solutions, and making thoughtful tradeoffs
• You have strong experience with CRM Systems (3–5 years hands-on, including CRM, Books, Projects)
• You understand business processes: sales funnels, financial flows, project execution, HR onboarding
• You’re comfortable working across time zones and cultures (especially USA & Europe)
• You’re organized (project management), proactive, and fluent in English (written & spoken)
• You enjoy being the go-to person for “how do we do this better in Zoho?”

Nice to Have:

• Experience leading a Zoho implementation or reimplementation project
• Familiarity with Deluge scripting, API integrations, and third-party tool connections
• Previous work in SaaS, Telecom, or Merchant industries
• Experience building cross-department reporting & dashboards

Why Join Us:

• You’ll have true ownership of a business-critical system used company-wide
• We’re past the early chaos – you’ll build clean, scalable processes
• Work with smart, driven colleagues who appreciate structure and transparency
• Impact at scale – your work will immediately improve how teams operate globally