Offer summary

Qualifications:

Proven experience in customer service or virtual assistance., Excellent written and verbal communication skills., Strong problem-solving skills and a customer-first mentality., Proficient in using CRM systems and digital communication tools..

Key responsibilities:

Provide exceptional customer service via phone, email, and chat.

Troubleshoot customer issues quickly and effectively.

Handle administrative tasks such as data entry and appointment scheduling.

Collaborate with team members to optimize customer service processes.

Job description

VirtueStaff is seeking a proactive and detail-oriented Virtual Assistant/Customer Service Specialist to join our dynamic team. In this role, you will be instrumental in delivering outstanding customer support while taking on various administrative tasks to enhance operations. If you thrive in a remote work environment and enjoy helping others, this position is perfect for you!

Responsibilities

Provide exceptional customer service by responding to inquiries via phone, email, and chat
Troubleshoot customer issues quickly and effectively, ensuring a positive experience for each client
Handle administrative tasks such as data entry, appointment scheduling, and maintaining organized records
Collaborate with team members to optimize customer service processes and improve client satisfaction
Document customer interactions accurately and follow up on unresolved issues
Assist in creating and managing content for social media and other marketing platforms
Stay updated on product knowledge to provide informed support and recommendations

Requirements