Offer summary

Qualifications:

2+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare., 2+ years of experience coordinating care across providers., 1+ year handling or assisting with prior authorizations., Strong interpersonal and problem-solving skills..

Key responsibilities:

Act as the primary point of contact for patients, supporting them with account registration, imaging order management, and appointment scheduling.

Manage a patient queue to ensure timely appointments and follow-ups.

Deliver outstanding support through phone, email, and SMS with professionalism and empathy.

Collaborate with internal teams to deliver a seamless patient experience.

Job description

Position: Virtual Medical Manager/Care Navigator
Experience Required: 2+ years (minimum)
Employment Type: Full-time
Staring $800/-
This is a remote position.

About Us:
Talent is distributed but Opportunities are not – Assembly Industries is breaking that pattern by building an AI-enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.

Position Overview:
Radiology is one of the most frequently used healthcare services, yet the process for accessing imaging exams has remained outdated for decades. This role supports a solution that modernizes imaging access through a concierge approach and a nationwide network of premium-quality radiology providers. The goal is to help patients and families access essential radiology services with fair pricing, no surprise bills, and a significantly improved experience.

As a Virtual Medical Manager/Care Navigator, you will guide patients through the full imaging journey—from account registration to exam completion. This position plays a key role in ensuring patients receive timely, empathetic, and high-quality support. You will collaborate with internal teams such as Member Services, Operations, and Technology to deliver a seamless experience.

Key Responsibilities

End-to-End Patient Support
Act as the primary point of contact for patients, supporting them with:
- Account registration and setup
- Imaging order management
- Prior authorization assistance
- Appointment scheduling and payments
- Exam preparation guidance
- Report collection and delivery
- Escalating issues as needed
Proactive Case Management
- Manage a patient queue to ensure timely appointments and follow-ups.
Scheduling Coordination
- Match patients with appropriate imaging providers based on availability and needs.
Patient Communication
- Deliver outstanding support through phone, email, and SMS with professionalism and empathy.

Qualifications

2+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare.
2+ years of experience coordinating care across providers.
1+ year handling or assisting with prior authorizations.
Strong interpersonal and problem-solving skills.
Proven success in a fast-paced, phone-based service environment.
Detail-oriented, with strong time management and organizational skills.