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Portfolio Operations Manager, Commercial

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Washington (USA)

Offer summary

Qualifications:

1+ years of experience in commercial operations and maintenance, asset management, or account management., 2+ years of experience in the solar energy industry., Strong technical understanding of business operations and solar technology., Excellent written and verbal communication skills with a focus on client success..

Key responsibilities:

  • Manage client relationships and oversee a portfolio of distributed solar assets.
  • Provide technical support and service reports to clients and stakeholders.
  • Coordinate external field service resources and manage service activities.
  • Drive efficiency and maximize output of solar assets while ensuring optimal performance.

Omnidian logo
Omnidian Sustainable development Scaleup https://www.omnidian.com/
51 - 200 Employees
See all jobs

Job description

About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job
The Commercial Portfolio Operations Manager will monitor and manage assigned distributed generation solar assets, to ensure optimal performance for their client's solar photovoltaic (PV) asset portfolio, as well as energy storage projects. This role will report to the Manager of Commercial Operations, while also working closely with the entire Commercial Operations Team. The qualified candidate will work independently as the primary point of contact for their assigned clients, will be responsible for all activities from the initial client & asset onboarding, manage and deliver reporting obligations, provide technical support to clients and service technicians, and support sales and product development initiatives.

What You'll Do
  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
  • Manage client relationships and provide professional expertise around preventive and corrective maintenance to maximize production. 
  • Oversee a portfolio of 100-150 MW of distributed solar assets, driving efficiency and maximizing output (post -installation and PTO). 
  • Provide professional summary and deep explanation, as needed, of monthly asset performance 
  • Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support.
  • Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence.
  • Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
  • Create and manage tickets for planned and unplanned service activities.
  • Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies.
  • Manage RMA processes and replacement of faulty components, including delivery and returns of equipment.
  • Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro.

    • Who You Are
  • Excellent written communication skills including professional email etiquette with an eye for relationship building 
  • Exceptional verbal communication skills with previous experience in client success or customer service
  • Strong interpersonal, communication, and organizational skills
  • Professionally minded; focusing on quality and quantity of deliverables
  • Thrive in a fast-paced, growth-mode environment 
  • Highly organized and capable of driving multiple projects simultaneously
  • Strong technical understanding of business operations 
  • Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
  • Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client.
  • A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry.
  • Strong attention to detail and accuracy
  • Enjoys change and can quickly adapt to the needs of the business and team
  • Ability to stay cool under pressure

    • Experience You’ll Need
  • 1+ years of experience in Commercial operations and maintenance, asset management, field service management or account management. 
  • 2+ years of experience in the solar energy industry 
  • 3+ years of professional experience with proven professional acumen 
  • Proven experience with client success and customer service
  • Experience with solar monitoring DAS platforms and alerts.
  • Experience reading and interpreting solar system design drawings.
  • Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.

    • Experience That's a Plus
  • 3+ years of solar experience
  • 2+ years of Commercial post installation experience

    • Work-life and Culture
  • Most of our roles offer the opportunity to work remotely
  • If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
  • We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
  • We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
  • We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

    • Grow With Us
  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • Internal candidates: Check out our advice on Internal Transfer: Job Application Process
  • Here are the next roles in this career track:
  • Senior Portfolio Operations Manager or
  • Portfolio Operations Lead
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 
    • #LI-REMOTE

    Privacy
    California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

    Diversity and Inclusion
    We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
     
    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

    We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

    Required profile

    Experience

    Industry :
    Sustainable development
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Help Desk SupportSolar ConsultingStakeholder EngagementCustomer Relationship ManagementSolar SystemsSolar EngineeringSolar EquipmentService ManagementMaintenance Testing

    Other Skills

    • Adaptability
    • Communication
    • Organizational Skills
    • Detail Oriented
    • Problem Solving
    Are you interested?

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