Accounts Receivable Specialist

We’re looking for a self-driven and detail-oriented Accounts Receivable Specialist to join our team and help ensure smooth, accurate billing and collections processes.

In this role, you’ll work closely with our Accounting Manager to cross-functionally resolve billing issues and handle invoicing, manage customer inquiries, maintain accurate records, and support the month-end close process.

What you’ll do:

• Transaction processing and invoices billing through our billing platform
• Following up on past due invoices for payment, resolving disputes
• Manage AR email inbox to follow up for customer payments/customer inquiries
• Manage requests from internal team (CSM/AE) for billing updates/customer information
• Research and resolve invoice discrepancies and issues
• Provide support for month end close process
• Collaborate with the team and assist with all Account Receivable functions

How success will be measured in this role:

• Timely and accurate processing of transactions and invoices
• Efficient follow-up on outstanding invoices to ensure prompt resolution
• Support for smooth month-end close, meeting deadlines with reliable data
• Proactive in identifying and resolving discrepancies with strong attention to detail

If the details below describe you, you could be a great fit for this role:

• 2 years experience with customer collections
• Minimum 1 year of experience with a Revenue Recognition billing platform (Maxio strongly preferred; Chargebee or similar software also acceptable)
• Experience with SalesForce CRM
• Experience with customer vendor portal (Coupa, Tungsten, Ariba etc)
• Strong communication skills with both internal and external stakeholders
• Understanding of basic accounting principles and financial processes 
• Excellent attention to detail
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently and remotely 
• Commitment to meeting deadlines and achieving targets
• Prioritizing and managing multiple responsibilities

Interview Overview 

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager 
• Skills assessment (2 hours max) 
• Peer interviews with several team members
• Final call(s) with executive team member(s) 

Salary

In the US, the base salary for this role is between $30-$33/hour, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan.. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.