Offer summary

Qualifications:

5+ years of experience in content leadership roles, particularly in product content or marketing., Native English proficiency with exceptional editing skills and attention to emotional nuance., Strong understanding of content measurement and optimization techniques., Experience with content creation across multiple formats and familiarity with AI tools for content..

Key responsibilities:

Lead and mentor a team of content creators, including writers and project managers.

Develop and execute content strategies to provide guidance and support to users.

Oversee the creation of high-quality content across various formats that assist users during difficult times.

Collaborate with Product, Design, and Research teams to ensure content aligns with user needs and business goals.

Job description

Description

Empathy is on a mission to help families through life's most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

In this role you will

Lead and mentor a team of content creators, including writers, researchers, and project managers, with a view toward scaling the team as our content needs grow
Develop and execute content strategies across all product lines to provide both practical guidance and emotional support to users
Oversee the creation of high-quality, impactful content across multiple formats (short- and longform text, video, audio, checklists) that directly supports our users through difficult times
Implement measurement frameworks to track content performance and continuously optimize for impact and user engagement
Manage localization and translation processes to expand our content’s reach into new markets
Collaborate closely with Product, Design, and Research teams to ensure that content aligns with user needs and business goals
Lead the integration of AI tools for content research, creation, and editing while maintaining Empathy's authentic voice and high standards
Set and maintain content quality standards, style guidelines, and tone of voice across all product touchpoints

Requirements

5+ years of experience in content leadership roles, with a background in product content, marketing, editorial, or growth
Native English proficiency
Proven track record of building and managing high-performing content teams
Strong understanding of content measurement and optimization techniques with a focus on driving user impact
Experience with content creation across multiple formats (written, audio, video)
Exceptional editing skills with meticulous attention to tone, style, and emotional nuance
Experience in content localization and translation management
Familiarity with AI tools for content creation and research
Proficiency with mobile app ecosystems and digital product development
Strong project management skills and experience with relevant tools
Exceptional communication and interpersonal skills
Deep empathy and sensitivity in addressing challenging life topics

Preferred

Experience creating content in the healthcare, wellness, or emotional support domains
Background developing content for complex or technical subjects for general audiences
Experience integrating content within product development workflows
Understanding of UX writing principles and best practices

Please include a link to your portfolio.

Required profile