Offer summary

Qualifications:

Strong analytical background and tech-savvy skills., Intermediate level of Excel proficiency., Exceptional communication and organizational skills., Ability to thrive in a fast-paced environment and manage multiple tasks under pressure..

Key responsibilities:

Analyze game revenue and profit to make strategic resource allocation decisions.

Manage game logistics and engage with the community of players and hosts.

Continuously improve player experience focusing on match quality and app usability.

Proactively engage with players to provide support and ensure a seamless experience.

Job description

Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports?

GoodRec is on the hunt for passionate individuals to join our operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time.

About us:

GoodRec started 3 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in North America. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!

Check out the GoodRec app here: www.goodrec.com

What you'll do:

You will play a pivotal role in helping people connect with their local community and play the sports they love. As an operations analyst, you will be a key member of the operations team working on creating memorable moments for our players. Your responsibilities include:

Game Analysis: Analyze game revenue and profit and make strategic decisions on where to place resources and when to advertise promotions.
Game Operations: Manage the game logistics and engage our community of players and hosts. Ensure every game has the right amount of people, equipment, and leaders attending.
Game Experience: Continuously improve the overall player experience, focusing on match quality and app usability.
Problem Solving: Investigate and identify potential issues at games, innovating solutions to address them promptly and effectively.
Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.
Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.

The ideal profile:

Strong analytical background, tech-savvy, and an intermediate level of Excel skills.
Ability to thrive in a fast-paced environment and learn new skills quickly.
Problem solver and capable of managing multiple tasks under pressure.
Exceptional communication and organizational skills with a keen eye for detail.
Proven ability to meet goals and KPIs within deadlines.
Passionate about sports is a plus!

Required profile