Offer summary

Qualifications:

Minimum of 3 years experience in IT technical support supporting over 500 users., Hands-on experience with macOS environments, including troubleshooting and maintenance., Strong understanding of networking fundamentals and information security., Good communication skills in English, both written and verbal..

Key responsibilities:

Provide IT assistance and support across the business, including hardware and software maintenance.

Manage and resolve multiple technical incidents, working with third-party service providers.

Support, install, and improve existing IT systems and services, including onboarding and offboarding employees.

Respond to business-critical emergencies during and after business hours.

Job description

Description

Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve people’s safety and security?

In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

The IT Technical Support will be responsible for many technical areas with a focus on the following:

macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage

What am I going to do?

Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.

Requirements

At least 3 years of experience in an IT Technical support position supporting 500+ users in multiple office locations.
At least 3 years of hands-on experience in a MAC OS environment, including troubleshooting, installation, and maintenance.
Service-oriented, Frontal, Verbal, and in Writing.
Excellent organizational skills.
Excellent IT skills with an understanding of the technical fundamentals of networking.
Information security experience.
Excellent analytical and problem-solving skills.
Excellent ability to install, administer, and troubleshoot computer hardware, software (Mac) and networks.
Good communication skills - written and verbal.
An ability to work to tight deadlines and within constraints.
Very good English, Verbal and in Writing.
Relevant certifications - advantage.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

Equal opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

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