Offer summary

Qualifications:

1-2 years of Account Management experience, Advanced computer skills, particularly in Microsoft Excel, Experience with ServiceNow is a plus, Finance and IT experience is beneficial..

Key responsibilities:

Process incoming won opportunities from Salesforce to Service Now.

Set up projects in Service Now and communicate with the Project Management team.

Manage ongoing contracts and billing for services, ensuring accurate financial data.

Train and onboard new hires while collaborating on internal projects and initiatives.

Job description

This is a remote position.

SUMMARY

The primary purpose of this position is to complete the administrative functions for every won opportunity, to closely work with our Project Management and Sales Teams to ensure complete and efficient customer setup, and finally to generate precise billing and financial data on these contracts going forward.

JOB RESPONSIBILITIES

Receive and process incoming won opportunities from Salesforce to Service Now. This includes:
Monitoring of daily Salesforce emails and reports
Staging all Service Now financial forms – contracts, work types, rate cards, expense lines, etc.
Submitting all new materials to colleagues and management for Contract Quality Assurance through the Service Now contract approval procedure
Project Setup and Communication to Project Management team:
Setting up Service Now projects with initial templates, benefit plans, and various other administrative support information
Notifying and working closely with PMO leadership to ensure complete and efficient transfer to onboarding team
Ongoing Contract Management and Billing for all service now contracts, projects, and other services through expense line review and processing. These lines will provide invoice data for all monthly recurring revenue, project fees, and hourly fees.
Supplement and report detailed financial information to Ascend Finance department by providing context and further analysis to contract structure, onboarding timelines, customer churn information, project statuses, change orders, hourly usage trends, drops or increases in monthly recurring revenue
Demonstrate clear and precise communication with all adjacent departments, wherever Service Operations are concerned
Train and onboard new hires to Service Operations
Partner with other teams on internal project and growth initiatives, specifically those relating to internal tools and procedures
Other Responsibilities as assigned by management

Requirements

1-2 years of Account Management experience
Advanced computer skills, including Microsoft Office applications, specifically Microsoft Excel
Finance and IT experience is a plus
ServiceNow experience is a plus

JOB REQUIREMENTS