Senior Specialist, Copilot & Power Platforms Tech Support - Advanced English

ABOUT KTSA

We are KTSA – KPMG Technology Services Americas! A service delivery center with offices in Mexico City, Guadalajara, Monterrey, and a pool of remote talents across Mexico. We provide Technology, Consulting & Corporate Support Services to KPMG US and some of its clients, and we are the best at doing so!

Explore KTSA, We dare to be different.

Experience a culture where you can interact with multi-cultural teams and people from different backgrounds.

Expand your possibilities and gain stability, at KTSA we celebrate successes and reward our people for the hard work they do every day.

Excel and make an impact, it’s a place where you can create their own footprint and make a legacy.

We invest in people, with internal programs, training and initiatives to develop their skills and help them reach your goals.

Express and celebrate your individuality. It's about coming exactly as you are. We empower everyone to live their truth, be themselves, pursue individual interests.

RESPONSABILITIES AND QUALIFICATIONS:

Responsibilities:

• Provide expert technical support to users in utilizing and/or implementing Copilot Studio agents.
• Diagnose and resolve complex issues related to AI-powered chatbots, automation workflows, and applications.
• Manage support tickets, prioritize incidents, and document solutions in the knowledge base.
• Collaborate with business teams to understand their needs and propose improvements.
• Assist in the configuration and maintenance of chatbot solutions in Copilot Studio.
• Train end-users on Copilot Studio usage and promote their adoption.
• Ensure compliance with security standards and best practices in implementations.
• Document solutions, procedures, and best practices to enhance user self-sufficiency.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in technical support and use of Copilot Studio, Power Apps, and Power Automate.
• Good knowledge of Copilot Studio agents, Power Apps, and Power Automate.
• Proven experience in troubleshooting technical issues and providing user support.
• Ability to communicate technical solutions clearly and effectively to users of different levels.
• Experience integrating Copilot Studio Agents, Power Apps, and Power Automate with other tools and systems.
• Knowledge of agile methodologies and support ticket management.
• Excellent communication skills and customer service orientation.

Preferred Qualifications:

• Experience with other automation frameworks and tools.
• Knowledge of cloud computing and deployment.
• Familiarity with agile development methodologies.

If you are interested in participating, please apply directly at this link: https://www.ktsa.com.mx/

Expand your possibilities with KTSA, through KTSAMÁS, our total rewards program where you can have:

• Extended maternity, paternity and adoption leaves.
• Above the market vacation benefits.
• We offer learning opportunities, training and certification programs so that you could continue advancing in your professional career.
• Extended marriage licenses and day care benefits.
• Wellness programs and Employee Assistance Programs (EAP).
• Comprehensive medical plan, life insurance, car Insurance and funeral assistance.

Visit KTSA.COM.MX to know more

At KTSA we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity and expression, age, marital status or disability

Explore KTSA, We dare to be different.

#KTSACareers #LifeatKTSA #SoyKTSA #ExploreKTSA