Professional Services Specialist with Italian language

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for а Senior Professional Services Specialist who is ready to join our mission in creating a #CyberFit future!
In this role you will be a Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals. The role requires ability for occasionally travel, including internationally.

WHAT YOU'LL DO

• Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements.
• Develop PSA and SOW in collaboration with Sales and Legal teams.
• Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work.
• Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages.
• Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required.
• Review customer’s implementation and integration plans and make recommendations in line with best practices.
• Present new product functionality, engage customer in evaluation of new product releases.
• Keep track of customer run rates, develop remediation plan in case of negative dynamics.
• Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests.
• Update customer on regular basis about progress of work on support cases, incidents, and features request.
• Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports.
• Provide feedback to Acronis Product Management teams based on customer requirements;
• Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period.
• Manage internal organization development projects, ensure consistent execution and reporting.

WHAT YOU BRING

• 3+ years of technical hands-on experience in the following areas :
  • SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI
  • IP network design/administration
  • DC/infrastructure design/operations, DBs administration
  • Python scripting (advantage)
  • Dashboards/reports
  • Server administration
• 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
• Excellent communications, interpersonal, and presentation skills.
• Excellent business analysis, project, risk, and relationship management skills.
• Ability to interact and communicate with multiple stakeholders, including C-level.
• Fluent written and spoken Italian and English