IT Support Agent

Company Overview:

HFM (HF Markets) is a leading global Forex and CFD brokerage, delivering innovative trading solutions and exceptional client service. With a strong presence across continents, HFM is known for its technology-driven approach, regulatory compliance, and commitment to operational excellence.

Job Summary

:As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to end-users, ensuring the reliability and smooth operation of desktop environments, telephony, network services, and peripheral systems. You’ll be part of a global IT team dedicated to maintaining high service standards, minimizing downtime, and supporting the growing technological needs of the company

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Key Responsibilitie

• s:Provide Level 1 and Level 2 support for desktop hardware, operating systems, and common application
• s.Diagnose and resolve hardware, software, telephony, and network issue
• s.Respond to and manage IT support tickets promptly and professionall
• y.Provide on-site and remote support for users, including VPN access and remote tool
• s.Handle IT asset tracking and inventory management, including laptops, desktops, monitors, and mobile device
• s.Set up and maintain workstations, network cabling, and peripherals with a focus on cable management and accessibilit
• y.Support onboarding/offboarding processes: account setup, permissions, and desk setu
• p.Install, configure, and troubleshoot printers, scanners, and other peripheral device
• s.Maintain clear and accurate documentation of support procedures, configurations, and asset assignment
• s.Collaborate with the IT team to provide 24/5 user support and system monitorin
• g.Follow all internal IT policies, procedures, and compliance guideline

s.
Requiremen

• ts:Bachelor’s degree in Computer Science or a relevant fie
• ld.Minimum 1 years of experience in a similar IT support ro
• le.Native or near-native fluency in English (written and verba
• l).Strong understanding of Microsoft OS and Linux distributio
• ns.Experience with VPNs, remote desktop tools, and basic network troubleshooti
• ng.Excellent communication and documentation skil
• ls.Strong organizational and time-management abiliti
• es.Fast learner with the ability to adapt to new technologies and environmen
• ts.Strong team collaboration and interpersonal skil
• ls.Ability to work independently and resolve technical issues proactive
• ly.High attention to detail and ability to meet tight deadlin

es.
What We Of

• fer:Competitive salary and benefits pack
• age.Opportunity to work in a dynamic and global fintech environm
• ent.Access to continuous learning and professional development resour
• ces.Collaborative, multicultural, and innovative workplace cult