Administrative Assistant - Zoho and VOIP

About Us

Unicom is a rapidly growing tech company specializing in VoIP services. We are committed to providing innovative communication solutions while maintaining a friendly, collaborative work environment. Our team values proactive problem-solvers who take pride in their work and are eager to contribute.

• MUST HAVE ZOHO AND KNOWLEDGE OF VOIP SYSTEMS. IF NOT, YOU WILL NOT BE CONSIDERED FOR THIS ROLE.
  
  

Role Overview

The Operations Assistant plays a crucial role in ensuring the seamless execution of back-office processes by collaborating with the team and proactively identifying needs to maintain efficiency.

This role requires someone who is highly intelligent, organized, detail-oriented, and proactive, with a strong ability to anticipate tasks and take initiative without constant direction. The ideal candidate is driven by a passion for operational excellence and enjoys contributing to a dynamic, fast-paced environment.

Key Responsibilities

Inbound Call Management:

• Respond professionally to inbound calls that are related to billing inquiries.
  
  

Accounts Payable & Receivable

• Monitor and ensure that automatic billing runs successfully on the 1st of each month.
• Review billing for accuracy and resolve discrepancies proactively.
• Contact clients regarding past-due invoices and assist in resolving outstanding balances.
• Generate invoices and track payments to ensure timely processing.
  
  

Administrative & Operational Support

• Maintain up-to-date client records by filing paperwork, updating CRM data, and managing essential administrative tasks.
• Prepare forms, quotes, and documents for clients as required.
• Ensure all client-related processes are current and compliant.
  
  

Billing Profile & Commission Management

• Prepare and update billing profiles, ensuring they are correctly set up and ready to go live.
• Work with the billing team to verify accuracy in account setups.
• Assist in calculating and generating agent commissions.
  
  

Client Onboarding & Account Activation

• Assist with onboarding new clients, guiding them through account activation and setup.
  
  

Who You Are

• You take initiative. Instead of waiting for directions, you naturally identify what needs to be done and step in to make it happen. You enjoy being proactive and finding ways to add value to the team.
• You take pride in your work. Accuracy, efficiency, and organization are second nature to you.
• You thrive in a collaborative environment. You work well with a team, supporting colleagues and ensuring smooth operations.
• You are adaptable and eager to learn. You take challenges in stride, enjoy expanding your skills, and embrace new opportunities with curiosity and enthusiasm.
• You problem-solve efficiently. You seek solutions rather than just identifying issues.
  
  

Requirements

• 3+ Years of relevant professional office experience is essential.
• MUST have ZOHO EXPERIENCE.
• MUST have VoIP knowledge.
• Must be computer-savvy, with proficiency in Microsoft Office, especially Excel.
• Prior customer service experience is required.
• Strong communication skills - ability to interact professionally with both clients and team members.
• Ability to work remotely with a reliable internet connection & power supply and a quiet workspace.
• A fast learner who is comfortable asking questions during training and applying knowledge to improve processes.
• Team player who contributes to a positive, supportive work environment.
  
  

About Caliber6

Hi, welcome to our page. We are constantly on the lookout for various candidates to work with us and our partners. Don't hesitate to apply if you feel like you are a great fit!