Cash Operations - Field Quality Manager

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm’s reach. PAI delivers tools and services for ATM portfolio owners & operators—retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.

Job Title

Job Description

GENERAL SUMMARY: 

This position will support Cash Operations team to drive improvement in cash replenishment quality and timeliness. The individual will need to be highly detail oriented and experienced with Microsoft Office. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment, and constantly looking to influence the future of the company.

ESSENTIAL DUTIES AND TASKS:

• Lead a team of Quality Control Analysts that check adherence to timeliness and quality of Cash Replenishment events
• Monitor missed cash replenishments and engage with branches for clarification as needed
• Provide coaching to ATM supervisors and Branch Managers where the process to resolve issues was not followed
• Partner with Performance (Device Monitoring) Team to ensure timely resolution of technical issues, ensuring they have the right level of detail to action reported issues
• Monitor handover back to Cash Operations Analyst to re-plan load timely, once technical barriers are addresses
• Track quality to branch and Messenger level
  • Timeliness of cash replenishment vs expected
  • Cash Loading quality issues relating to two categories
    • Errors resulting in failure to conduct cash load that may result in service call cost and missed revenue
    • Errors resulting in downtime after cash load is completed… totals not entered, not entered correctly, packing issues etc
• Through engagement with branches, Control Tower and based on independent analyst – identify opportunities to improve service quality and reduce operational costs
• Drive process and technology improvement projects, that help reduce errors and reduce the impact of those errors
• Act as an escalation resource for Cash Forecasters to help expedite branch related issues and to get creative on Emergency Cash fills
• Provide backup support to others within the department
• Perform related duties as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Cash Operations, Field Quality Manager role include:

• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Technical Learning – Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge—like Internet technology; does well in technical courses and seminars.
• Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; does not show frustration when resisted or blocked; is a settling influence in a crisis.
• Decision Quality - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
• Time Management - Uses their time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

MINIMUM QUALIFICATIONS:

• College degree or relevant work experience required
• 3-5 years’ experience in the ATM industry a plus
• Process Improvement and Process Mapping experience
• Proficient and advanced Excel knowledge required
• Strong understanding of numerical concepts, including ability to reconcile account activity

COMPUTER / APPLICATIONS SKILLS:

• Proficiency in Microsoft Office Suite; Outlook, Word and Advanced Excel skills
• Experience with Cash Management Software System(s) preferred
• Must be capable of learning new software and applications
• Solid math skills

WORKING CONDITIONS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• May be required to travel on occasion.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is responsible for supervising other positions.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required.  Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

About PAI

Every employee in our organization has a specific role to play in the delivery of services to our customers and we empower our employees to do what it takes to meet the needs of the customer. Employees have the opportunity to work on a variety of projects and teams, including newly developing products and services, and be at the forefront of the industry. Working at PAI includes having meaningful work, a talented group of peers to partner with and learn from, and a culture that supports development, growth and a bit of fun!
 

What’s Next? 

Thank you for considering PAI, a subsidiary of Brink's, as your next employer. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at PAI. Like our Facebook and Instagram page or follow us on Twitter.

PAI/Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. PAI/Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.