Offer summary

Qualifications:

Bachelor's or Master's degree in Computer Science or Life Sciences., 3+ years of experience in the Life Sciences industry., 5+ years of customer-facing and business analyst experience., Strong communication, negotiation, and problem-solving skills..

Key responsibilities:

Serve as a bridge between product stakeholders and software development teams.

Gather business and technical requirements to drive effective conversations.

Manage relationships with clients and stakeholders, ensuring their needs are met.

Write and maintain documentation for both technical and non-technical audiences.

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is a California-based leading cloud solutions provider for the life sciences industry. Veeva made a big push into Shanghai in 2011, and the booming success of Veeva China is due to the company's product success and focus on employee success.

This role will be producing deliverables throughout the full lifecycle delivery of Veeva application to a wide range of Life Sciences clients. Most time you will have responsibilities for requirement analysis and solution design of the project.

What You'll Do

Serving as the critical bridge between internal and external product stakeholders and software development teams

Gathering business and technical requirements in a manner that drives the right conversations upfront to meet needs while limiting rework

Possessing business and technical knowledge to communicate effectively with customers

Having an analytical mind to ensure they have a complete picture of the client's software needs

Managing relationships with clients and stakeholders with strong negotiation skills

Acting as a liaison with end-user clients during the development of software requirements, designs, and test procedures

Possessing excellent problem solving and analytical skills to provide optimal solutions

Writing and maintaining useful documentation for both technical and non-technical audiences

Helping create Requirement Traceability Matrices from test procedures back to requirements and customer specifications

Delivering implementation solution in the fields of commercial in life science, such as analysis of customer requirements, provide proposals to resolve the customer demands in delivery process or support team in pre-sales phase

Requirements

A bachelor or master’s degree in Computer Science or life Science Industry

3+ years experience in the Life Sciences

5+ years experience in customer facing and business analyst experience

Knowledge in product implementation process

Strong customer service skills and communication skills

Open minded and team spirit; excellent innovation capability

Smart and eager to learn new things, ability to work independently in a fast-moving environment

Negotiation skills and the ability to develop strong working relationships

Commercial and business awareness

Good communication skills – both written and verbal in English

A keen eye for detail and desire to probe further into data

Ability to stick to time constraints

Excellent facilitator and communicator

Familiar with agile processes and how to work well with a scrum team

Nice to Have

Experience in CRM products/solutions

Experience in WeChat Implementation Project Management

Perks & Benefits

Christmas Holiday

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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