Aftermarket Service Coordinator

Coperion is currently seeking an Aftermarket Service Coordinator to support our Aftermarket Service group. The Aftermarket Service Coordinator is responsible for creating estimates for customers, processing purchase orders, completing order entry, and working on invoicing orders. They will be required to interface with customers directly to resolve their billing and order issues. They will need to work with SAP, Oracle CRM, and MS Office programs and be able to communicate in a professional manner both internally and externally.

Responsibilities:

• Maintain and update Service schedule based on customer requests for Ktron group.
• Work closely with in-office Ktron Service team to coordinate schedules, estimates, and invoicing.
• Work closely with the Ktron finance team to overcome invoicing issues.
• Work with Ktron customers to deliver estimates, work on scheduling, and discuss invoicing issues if needed.
• Complete order entry processing for CPS Service Department.
• Communicate with customers and internal departments via Outlook, Teams, and remote meetings.
• Work with the Repair Center to help process their RMAs and create estimates for their team.

Required Education/Experience/Skills:

• High School Diploma.
• 2-3 year’s Aftermarket/Service experience.
• Effective computer skills in a CRM system, ERP system, and MS Office.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Proficient at planning, scheduling, organizing and decision making
• SAP experience a plus

Benefits: Our benefit package includes medical, dental, and vision plans, vacation/sick pay, life insurance, short & long-term disability, paid parental leave and 401k retirement plan.

Who we are: 

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".