Manager, Project Training & Quality

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions. 

This role is responsible for identifying program training needs, creating and maintaining SOPs, new creation of training materials-based client request, quality review of program and/or program changes.  

The Manager, Quality & Training is responsible for training Inizio staff, Field and/or Call Center assigned to a particular Client project. Includes initial orientation/new hire training, on-going refresher training and project specific training.  

What’s in it for you?  

• Competitive compensation  

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions  

• Competitive environment with company wide recognition, contests, and coveted awards  

• Exceptional company culture  

• Recognized as a Top Workplace USA 2021  

• Awarded a “Great Place to Work” award in 2022 and 2023  

• Fortune Best Workplaces in Biopharma 2022 

What will you be doing?   

• Work with Inizio’s Human Resources & Development, Call Center, and Field departments, as well as the Client, to develop and enhance training of all Inizio associates on the Client project, resulting in improved customer satisfaction, quality of service and compliance with both Inizio’s and the Client’s standards of excellence. 

• Define and document training plans, schedules, and requirements. Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training. Provide ongoing and refresher training for all members of team, which may include training field personnel in a remote fashion. 

• Make recommendations on the best methodology and implementation methods for the training programs. Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops in collaboration with the Client. 

• Develop and conduct new hire employee and/or contractor orientation training in conjunction with Inizio’s Corporate Trainers. 

• Create e-Learning modules and reference materials for Inizio’s LMS and/or Client systems as appropriate. Work with the Inizio Quality Assurance department to maintain these modules and reference materials in Inizio’s LMS. 

• Test trainees to measure progress and to evaluate effectiveness of training including facilitation of training at POA meetings, regional meetings etc. and provide this content to team members not present in an effective manner. 

• Report on progress of employees under guidance during training periods. 

• Manage and monitor all new employee trainings, working with Quality Assurance, Corporate Trainers, Business Unit Directors, Client Account Managers, direct Supervisors, Regional Field Managers, Regional Field Trainers, and/or the Client to ensure all training is successfully completed in a timely manner. 

• Review and interpret documents such as client program procedure manuals and training modules. Interpret and translate to staff the instructions furnished in written, oral, diagram, or schedule form. 

• Create process flow diagrams, write routine reports, and provide clear written documentation to the Client and Inizio Senior Leadership. 

What do you need for this position?   

• Active RN License Required 

• Must be bright, articulate, detail oriented and highly organized. 

• Ability to develop and proof training materials, educational design experience strongly preferred. 

• Ability to speak effectively in interpersonal situations and before groups of employees. 

• Critical thinking and creative problem-solving skills; must be flexible and be able to adjust to ever changing priorities to accommodate the training process. 

• Ability to work as a team in a supportive environment to achieve shared objectives. 

• Ability to function in a leadership capacity and as a positive role model. 

• Excellent listening skills in order to identify and anticipate training needs. 

• Proven presentation and facilitation skills. 

• Proficient in Microsoft Excel, Word, and PowerPoint 

• Knowledge of medical/pharmaceutical terminology 

• Excellent communication and customer service skills 

• Ability to travel up to 20%

About Inizio Engage  

  
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.   

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.  

To learn more about Inizio Engage, visit us at:  https://inizio.health/  

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.  Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.  

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.