Client Happiness Support for an Online Reputation Management Company in the US (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong communication skills to interact with clients and team members., Experience with CRM systems and data management tools., Familiarity with online platforms like Google, Yelp, and Facebook., Ability to conduct research and analyze data effectively..

Key responsibilities:

  • Manage user accounts and maintain CRM and spreadsheets.
  • Optimize client business listings on various online platforms.
  • Troubleshoot issues with Google and address client inquiries.
  • Coordinate tasks and collaborate with team members to meet project deadlines.

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Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
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Job description

Operational Tasks:

• Adding users to the dashboard and keeping the CRM and spreadsheets up to date.

• Optimizing clients' business listings on sites such as Google, Yelp, and Facebook.

• Working directly with Google to troubleshoot business listing issues and report erroneous online reviews.

• Occasionally working closely with clients to address their needs and questions.

• Connecting with clients regarding their Google listings or other verification-related tasks.

Task Coordination:

• Prioritizing and managing tasks to ensure deadlines are met.

• Collaborating with team members to track project progress and deliverables.

• Assisting in project coordination, including document management and file organization.

Research and Data Management:

• Conducting online research to gather relevant information, data, and market trends.

• Compiling and organizing data to support decision-making processes.


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Spreadsheets
  • Time Management
  • Teamwork
  • Communication
  • Research

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