Senior-Level Client-Facing Account Manager F/T and P/T Hours

Pay: $1100-1300 Pro-Rata (based on Full-Time Hours @ 165-175)

Experience Level: 3 years+ in a similar, client-facing role is essential.

Important: This role is available on both a Part Time (50-100 hours per month) and Full-Time (165-175) basis. The P/T option also has the capacity to increase hours-wise based on capacity, preferences, needs and performance.

Who We Are

At Drop Zero Digital, we don’t just manage email—we engineer performance. We’ve helped eCommerce brands drive over $10M+ in email revenue through smart segmentation, design with soul, and flows that convert like clockwork.

We’re a remote-first, high-ownership, zero-fluff team working across time zones, pushing boundaries, and building a reputation for excellence, empathy, and elite retention strategy.

If you’re obsessed with clarity, ownership, and getting better every week, you might just love it here.

What You’ll Do

This isn’t a PM role hidden under an “Account Manager” label. You’ll own the client relationship early on.

 - Lead 5–7 client accounts (mostly DTC eCommerce)

 - Deliver updates, insights, and solutions that clients didn’t know they needed

 - Coordinate flawlessly with Copywriters, Designers, and Tech Strategists

 - Review Klaviyo campaign results, monitor flows, and push for consistent improvement

 - QA everything before the client ever sees it

 - Spot issues before they become problems

 - Make our clients feel like you’ve got them covered—because you do

Bonus If You…

 - Have worked in marketing (and for a marketing-related agency)

 - Love giving feedback as much as you love receiving it

 - Know the difference between a request and a priority

 - Have supported teams on fast-paced projects

 - Have worked with Hubstaff or time-tracking tools before

How We Work

We don’t believe in micromanagement. But we do believe in measurement. You’ll be expected to:

 - Track hours using Hubstaff (65%+ productivity)

 - Deliver real value within a 4-day async paid trial before being considered for the role

 - Complete a small test assignment after successful Loom review (2–3 hours max)

 - Be proactive, fast, and responsive—especially when things break or go quiet

 This Role Is Not for You If…

 - You need constant hand-holding or reminders

 - You’re looking for a “chill” job where results don’t matter

 - You dislike feedback or being held accountable

 - You feel uncomfortable with structured systems, deadlines, and tracking tools

 - You don’t enjoy writing, organizing, or summarizing key takeaways

 Application Instructions

 1. Submit your answers to the questions embedded within this application

 2. Record a 60–90 second Loom video introducing yourself and why this role excites you

 3. If shortlisted, you’ll be asked to complete a quick 46 minute async set of tasks

 4. Those who impress will join a 4-day paid trial

 5. Finalists will meet our Recruitment Consultant + the Owner Tom for interviews

 6. We’ll offer a 2-week. 2-way immersion trial (with Hubstaff) before fully onboarding

 If you're still reading, and this actually excites you — you're probably the kind of person we’re looking for.

Requirements

What You’ll Need

 - 3+ years of experience in an account management or continuous client service role (not customer service / call centre)

 - Proven experience juggling deadlines, assets, comms, and feedback

 - Excellent spoken and written English (C2+ level)

 - Solid judgment—knowing what matters most (and what doesn’t)

 - Experience with: Tech inc Slack, Trello, Notion, Google Suite

 - A self-starter mindset. You escalate with solutions, not problems.

 - Available during UK/CET hours, with occasional later availability for US PST clients

Benefits

What You’ll Get

 - A flexible, remote-first role with a smart, supportive, creative team

 - $300 annual learning stipend

 - Opportunity to grow into a leadership, strategy, or cross-functional role

 - Direct impact on clients, team evolution, and Drop Zero Digital's next phase