Offer summary

Qualifications:

Strong communication and organizational skills in both Portuguese and English., Familiarity with real estate tools and technology is essential., Ability to analyze data and processes for continuous improvement., Proficiency in managing digital records and following compliance guidelines..

Key responsibilities:

Serve as the primary contact for new agents, facilitating their onboarding process.

Monitor and follow up on applicants to ensure timely processing and manage initial interviews.

Respond to agent inquiries and guide them through the onboarding steps, ensuring they utilize tools effectively.

Conduct training sessions on contracts and compliance, while identifying opportunities for process enhancements.

Job description

Description

Position at eXp Portugal

We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Portugal.

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty – an 8x Glassdoor Best Places to Work organization!

What you will do:

The Agent Operations Specialist is essential in ensuring efficient onboarding. Serving as the primary contact for new agents, they facilitate a smooth integration into eXp's systems.

Agent Onboarding Support

Monitor and follow up on applicants from the join app to ensure timely processing.
Schedule and manage the first interview with potential agents, ensuring they are well-prepared.

Review and qualify candidate applications before initiating onboarding
Initiate and manage the onboarding process for approved agents
Gather required forms and contracts; set up agent profiles and tools
Respond to agent inquiries and guide them through each step
Assign company tools and ensure systems access is correctly configured
Identify and resolve onboarding issues to improve overall experience

Assist new agents through the contract signing process and ensure the first payment is completed accurately.
Maintain agent data and profile information in different platforms with accuracy and timeliness.
Guide agents in learning how to use eXp tools, providing resources and troubleshooting as needed.
Ensure agents consistently utilize their tools effectively.
Provide support for agents in adopting and using new tools.
Assist agents in regaining access to tools if any issues arise.
Ensure agents complete Initial training within their first 90 days by providing reminders and support throughout the process.

Business Growth & Agent Support

Respond promptly to agent inquiries through email, chat, phone, and other communication channels.
Address and resolve issues related to systems, processes, or services provided to agents, escalating complex cases as needed.
Manage administrative tasks
Conduct training sessions on contracts, risk management, licensing, and compliance with real estate laws.
Monitor market trends and provide updates to senior management on strategic initiatives and growth opportunities.
Identify opportunities to enhance support processes, propose innovative solutions, and support special projects like tool launches or process updates.

Continuous Improvement:

Regularly collect feedback from agents on onboarding processes to suggest improvements to the operations team.

How you will grab our attention:

Strong communication and organizational skills. Spoken and written proficiency in both Portuguese and English is required.
Familiarity with real estate tools and technology
Ability to analyze data and processes for continuous improvement.
Proficiency in managing digital records and following compliance guidelines.
Problem-solving mindset, especially when handling listing issues or onboarding challenges.

eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.

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