Customer Service Support Representative

Labcorp Employers Services Team is seeking a Customer Service Support Representative. Our Client Services Team is committed to providing quality service to both internal and external customers. This position acts as an advocate for our clients in supporting their needs. The job setting will be a remote /work from home.

The ideal candidate has the ability to switch tasks throughout the day and meet all deadlines, be responsive to escalation concerns, manage time and competing priorities, research and resolve customer needs using critical thinking and problem-solving skills, is self-driven, goal oriented and has a strong desire for finding solutions to problems.

Key Responsibilities:

• Build strong relationships with other team members and departments, providing excellent internal customer service to optimize service to all external clients

• Provide professional and courteous customer service to external customers via phone and email

• Answer customer inquiries, research issues and provide effective resolutions to client issues and concerns

• Document issues, action steps and outcome of customer inquiry

• Document and process change requests promptly and efficiently

• Complete supply/product order requests

• Make outbound calls to existing customers providing them with information about new products and services

Education, Experience, Skills and Qualifications:

• High School Diploma required, prefer an associate’s degree or additional education

• 2+ years customer service experience

• Excellent communication and interpersonal skills including written, verbal, and listening skills

• Proven ability and desire to provide exceptional customer service

• Ability to present professional image via phone; superb phone etiquette skills

• Excellent research and problem resolution skills

• Strong attention to detail and accuracy

• Proficient computer skills including Microsoft Office Suite programs

Application Window: 5/30/2025

Pay Range: $18 - 24/hr

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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