Solutions Engineer

Solutions Engineer at Smartcat

Solutions Engineers are the trusted advisors of the customer. By identifying various areas of applicability, defining value by adoption and helping leadership see the business outcomes by expansion, Solutions engineers are responsible for making a compelling case for product growth within the customer organization. You will partner with our Customer Success Managers (CSM) and Strategic Account Executives (SAE) in our more complex and technical engagements in order to grow the accounts at an enterprise scale.

The Solutions Engineering team serves as the technical leaders throughout the pre-sales and post-sales customer success journey. The Solutions Engineering team possesses a deep, fundamental understanding of the product and its connection to the customer’s aspiration through occasional PoVs. Your mission is to understand our clients' requirements and technical challenges, and to design and implement solutions that leverage the full potential of our platform to enable them to achieve their localization goals.

The SE team is uniquely positioned to understand market demands for workflows, features, and direction, while also being technically adept at identifying product gaps that users may encounter. Solutions Engineers serve as a critical bridge between Product & Engineering teams and customer-facing teams, ensuring the product stays ahead of competition and aligned with market trends.

Outcomes and Responsibilities:

• Within the first three months you will become familiar with the product and its capabilities, as well as the technical challenges and requirements of our clients. You will be able to deliver complex technical demos to prospects interesting in SmartCat’s technology
• Execute occasional proofs of Value (POVs), provide quotes within tight deadlines by implementing SmartCat’s platform using a ‘get it done’ attitude and overcome any technical hurdles while keeping an eye on what is most valuable to the customer
• Proactively engage target accounts and respective account teams with Value Engineering methodology 
• You will support sales by providing localization and technical expertise, qualifying opportunities, and showcasing how SmartCat’s technology solves customer pain points
• Collaborate with the Product team to meet the requirements from prospective customers. SmartCat’s SE team informs Product of market trends, customer requirements, and signals in a timely manner to inform product development.
• Travel to high-profile customers, tradeshows and webinars and partner with Marketing to paint the vision of SmartCat to our prospects.

Requirements:

• BS/MS in an engineering or analytical discipline from an accredited university with > 5 years of relevant industry experience in analytical sales roles - Solutions Engineering, Sales Engineering, Value Engineering, Management Consulting or Sales
• Strong technical presales experience, ideally within an AI SaaS workflow environment with a background in enterprise sales and change management. 
• Advanced technical skills, including the ability to understand and troubleshoot complex implementation  problems and to design and execute custom solutions. 
• Superb communication and presentation skills -- demonstrated experience presenting CAT or Generative AI concepts to industry veterans, scientists, technical and business stakeholders through salient presentations. Comfortable presenting in front of C-Level audiences 
• Strong negotiation and influencing skills, with the ability to manage client expectations and to effectively persuade stakeholders.
• Build and maintain strong client relationships, offering post-sale support, creating training materials, and troubleshooting issues to ensure long-term adoption and satisfaction
• Demonstrates an entrepreneurial spirit, a hunger for growth, drive for sales, intellectual curiosity, sharp problem-solving skills, and the humility to collaborate effectively.
• Ability to travel up to 25% to support Sales

Nice to haves:

• A background in localization, with a deep understanding of localization workflows and processes and knowledge of localization engineering, including experience with localization tools, formats, and best practices.
• A background in consulting, change management and organizational transformation
• Basic programming skills (Python preferred) with experience or coursework in machine learning or statistics
• Experience troubleshooting REST API integrations, JSON data handling and other ingestion issues in a diverse SaaS platform.