Offer summary

Qualifications:

Experience in a customer service role via phone and email/chat., High School Diploma required., Fluent in Dutch and French, with good English communication skills., Outgoing personality with a goal-oriented mindset..

Key responsibilities:

Provide customer service regarding various vouchers and cards.

Answer incoming calls and emails about voucher usage and orders.

Guide customers through the website login process and assist with personal data changes.

Resolve issues related to orders, payments, and documentation.

Job description

As an Contact Center Agent your job is to provide people with the service they deserve. This position is available on Full time or Reduced hours (min. 20h per week).

Responsibilities:

To provide customer service regarding the companys products: Voucher for services (TS) and Card (BSD) - (meal vouchers and restaurant tickets) / Electronic vouchers for buying different products (Ecopass, Lunch pass, Sport and Culture pass, Consumption pass, Gift Cards)
To answer incoming calls and mails about vouchers usage, ordering, reimboursement, exchange:
Explaining to customers the procedure with expired vouchers.
Registering and logging into the website - guiding the customers through the log in process, if they struggle
Change of personal data
Helping customers to order new cards/vouchers
To provide information about the legal conditions of vouchers usage
To solve any possible issues that might arise related to orders, payments, documentation, etc.

Requirements:

Experience in a similar role liaising with customers via phone and email/chat.
High School Diploma
Outgoing and friendly personality, determined during conversations to close deals
Communicate in Dutch and French at bilingual or native level and can express yourself well in English both written and spoken
Self driven and goal oriented
You are a go-getter who enjoys working in a dynamic working environment
Able to listen and be empathetic to understand customers needs
Good working knowledge of computers
Available to work on shifts

What is on offer?

You work entirely from home and can determine your own location in Greece, provided you have an excellent internet connection
Your technical material will be delivered to your home free of charge
A pleasant and family working atmosphere
Fully Paid and thorough training and personal guidance by your trainer & team leader
A long-term job full of interesting challenges
A fixed project bonus
A performance bonus

Required profile