Customer Insights Manager

Location: San Francisco, California

ABOUT PLAUD AI

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.

We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.

Visit https://www.plaud.ai to learn more.

WHY JOIN US

• Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below.

• Global Leadership: Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions.

• Founded in December 2021: Bootstrapped, profitable, and experiencing explosive growth.

• 10x Revenue Growth: Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025.

• Proven Product-Market Fit: Over 700,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity.

• New Initiatives: Expanding from consumer-focused products to industry-specific solutions and enterprise-level services.

• Loved by Professionals: Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success.

ABOUT THE ROLE As the Customer Insights Manager at Plaud, you'll be the organization's expert on customer behavior, needs, and market dynamics. You'll transform quantitative and qualitative data into actionable insights that inform product strategy, marketing initiatives, and sales approaches. By developing a deep understanding of both individual users and enterprise buyers, you'll help Plaud build the right features, communicate the right messages, and deliver maximum value to our customers.

WHAT YOU WILL DO

• Design and implement customer research programs that yield actionable insights about user needs, behaviors, and pain points

• Build and maintain customer segmentation models that identify valuable cohorts and their unique characteristics

• Analyze product usage data to identify patterns, trends, and opportunities for enhancing user experience and driving enterprise adoption

• Conduct competitive analysis to understand market positioning and identify differentiation opportunities

• Create detailed buyer personas that inform marketing strategies and sales approaches

• Establish voice of customer programs that systematically capture and organize customer feedback

• Partner with Product teams to ensure customer insights inform roadmap decisions

• Collaborate with Marketing on messaging that resonates with target segments

• Support Sales with intelligence about prospect needs and decision-making factors

• Develop dashboards that democratize customer insights across the organization

WHAT YOU WILL BRING

• 3+ years of experience in customer insights, market research, or related analytics roles

• Strong background in both qualitative and quantitative research methodologies

• Experience with data analysis tools and techniques for extracting insights from user behavior data

• Knowledge of product analytics platforms and CRM systems

• Proven ability to translate complex data into clear, actionable recommendations

• Experience conducting customer interviews and synthesizing findings

• Understanding of PLG enterprise software purchasing dynamics

• Excellent communication skills with the ability to tell compelling stories with data

• Strategic mindset with a focus on driving business impact through customer understanding