Offer summary

Qualifications:

2+ years of experience in technical or customer support, preferably in tech, telco, or automotive sectors., Strong English communication skills, both written and spoken, with a professional tone., Familiarity with service desk/ticketing tools like Freshdesk and strong troubleshooting skills., Experience or interest in automotive electronics, IoT, or telematics is a plus..

Key responsibilities:

Respond to client support enquiries related to hardware and software via various channels.

Diagnose and troubleshoot issues using cloud-based platforms and internal tools.

Provide onboarding assistance and training for customers while collaborating with internal teams.

Document solutions and contribute to the internal knowledge base, while participating in after-hours support.

Job description

Our client is a fast-growing Australian technology company providing advanced telematics solutions to the commercial vehicle industry, including logistics fleets and transport providers. With a strong focus on service delivery and innovation, they work with global partners to deliver cutting-edge automotive IoT technology.

As their support function grows, they are seeking a talented Technical Support Analyst to provide B2B support to users of a high-tech telematics platform, assisting with both software and hardware-related enquiries.

Job Responsibilities:

Respond to client support enquiries (hardware/software) via Freshdesk tickets, email, and phone

Diagnose and troubleshoot issues using cloud-based platforms and internal tools
Provide onboarding assistance and training for customers
Collaborate with internal teams: engineering, installation, QC, operations
Escalate unresolved or critical issues to the Head of Operations
Document solutions and contribute to the internal knowledge base
Participate in a rotating after-hours support roster
Identify recurring issues and assist with process improvements

Requirements

2+ years’ experience in technical or customer support, ideally in a tech, telco, or automotive environment
Strong English communication skills – written and spoken (professional and confident tone)
Client-facing experience, preferably in a B2B or enterprise support role
Familiarity with service desk/ticketing tools (e.g., Freshdesk)
Strong troubleshooting skills and problem-solving mindset
Ability to collaborate across teams and handle multiple tasks
Experience or interest in automotive electronics, IoT, or telematics is a bonus
Experience working remotely with Australian clients is preferred

Benefits