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senior cloud engineer__bhanu__fiftgentech

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

B.E/B.Tech/MCA with at least 3 years of experience in managing infrastructure., Experience in 24x7 support environments and handling help desk tickets., Strong knowledge of Linux servers and web servers like nGinx and Apache., Familiarity with scripting languages such as Bash, Python, and Perl, along with AWS administration experience..

Key responsibilities:

  • Set up and troubleshoot infrastructure components in various cloud environments.
  • Act as a second level contact for customers and lead the first level support team.
  • Collaborate with devops and development teams to identify and resolve issues promptly.
  • Manage client onboarding and optimize performance of cloud infrastructure.

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CodersBrain SME https://www.codersbrain.com/
201 - 500 Employees
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Job description

Responsibilities:
● Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres
● Provide second level contact to customers and respond to reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support
● Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments
● Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python
, Perl, Bash etc. 
● Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders
● Become the primary point of contact for customers and participate in regular cadence calls for business improvement
● Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise
● Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc
● Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved
● Setup, deploy and manage applications on different cloud platforms as per customer need
● Utilize excellent customer service skills and exceed customers’ expectations
● Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving 
customer experience & improved stability of the cloud infrastructure
● Troubleshooting system and network problems and diagnosing and solving system issues.
● Setting up new users' accounts and profiles and dealing with password issues;
● Rapidly establishing a good working relationship with customers and other professionals
● Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK
Must Have:
● B.E/B.Tech/MCA, with at least 3 years’ experience in managing an infrastructure
● Experience working in 24x7 Support Environments on help desk tickets
● Experience with Linux servers in virtualized environments
● Experience in managing infrastructure for public facing PHP or Java web-applications
● Strong experience with Web server like nGinx, Apache
● Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.
● 6 months in AWS Administration experience
● Experience on monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog etc
● Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc
● Experience in creating process documents for help desk support
● Effective written and verbal communication skills.
● Willing to work in 24*7 rotational shift job
Good to have:
● Experience on Docker, Kubernetes etc.
● Experience with configuration tools like Chef, Puppet or Ansible.
● Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc.
● Administration experience on AWS
● Certifications in RHEL, AWS or Microsoft azure

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Google Cloud Platform (GCP)AWS Cloud ServicesMicrosoft AzureLinuxNginxDatadogSystem MonitoringJIRAPython (Programming Language)NagiosApache TomcatIcingaAppdynamicsAnsibleServiceNowBash (Scripting Language)Perl (Programming Language)FreshdeskWeb ServersKubernetesJenkinsPuppet (Configuration Management Tool)Capistrano (Software)Docker (Software)Chef (Configuration Management Tool)

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Problem Solving
Are you interested?

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