Offer summary

Qualifications:

5 to 8 years of experience in Salesforce administration and production support., Strong understanding of Salesforce.com data model and custom object creation., Ability to manage user access permissions and provide training to end users., Experience in data analysis and report management..

Key responsibilities:

Provide customer support for Year Up data systems and applications.

Manage a knowledge base system including FAQs and How To Guides.

Train and mentor Tier-1 support team members and assist staff with data utilization.

Import, export, and manage dashboards and reports in Salesforce.

Job description

Greetings from Coders Brain Technology Pvt. Ltd.

Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.

Location: Work From Home (After Pandemic Bangalore)

Client Name: Happiest Minds

Experience: 5 To 8 years

Notice Period: Immediate or 15 days

Role: Salesforce Admin with Production Support

JD:-

Provide excellent customer support to all staff on the use of the Year Up data systems and applications Manage a knowledge base system i.e. FAQs, How To Guides Gain an understanding of Year Up business processes and where the tools are used Provision new users and maintain access permissions settings Manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes Leverage understanding of the Salesforce.com data model to determine how and when to create custom objects vs. using Salesforce out-of-the-box functionality Provide day-to-day support and guidance to end users to enhance and increase their knowledge of Salesforce.com, as well as other connected application systems Train and mentor Tier-1 support team members Assist staff in analyzing and utilizing data Assist staff with changing parameters in reports Import and export data as needed Manage dashboards, views, reports in Salesforce standard and custom objects. Contribute to increasing data quality.

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