Offer summary

Qualifications:

BSC in Computer Science or a related field, Strong understanding of Fullstack technologies including Python and Django, Experience in a client-facing role, preferably in technical support or customer service, Strong analytical and problem-solving skills..

Key responsibilities:

Provide virtual and on-site support to clients as needed.

Act as the primary point of contact for clients, offering technical support via phone, email, and chat.

Resolve customer issues efficiently and communicate with the development team for escalations.

Provide training on parking automation products and assist with system integrations.

Job description

Job Description:

We are seeking a Technical Support professional to join our team. The ideal candidate will be responsible for

providing excellent customer service and technical support to our clients.

Responsibilities:

Virtual and Pan-India on-site Support as per requirement.
Act as the primary point of contact for clients and provide technical support via phone, email, and chat
Resolve customer issues and inquiries in a timely and efficient manner
Communicate with the development team to escalate any technical issues that require attention
Provide training and guidance to clients on how to use our parking automation products and services
Assist clients with system integrations and customizations as per their requirements
Analyze client data to identify any areas of improvement and suggest solutions to optimize their experience
Providing required reports to clients
Collaborate with internal team for other functions

Requirements:

BSC in Computer Science or a related field
Strong understanding of Fullstack technologies including Python, and frameworks such as Django
Knowledge of deployment on cloud servers like AWS, Digital Ocean etc.
Experience in a client-facing role, preferably in a technical support or customer service capacity
Ability to communicate technical information to non-technical clients in a clear and concise manner
Strong analytical and problem-solving skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Willingness to work in a rotational shift environment, including weekends and holidays if required

Process: