Salesforce Lead

As a Salesforce Lead Support, you will be responsible for troubleshooting production defects that cannot be resolved by business users. You will provide preliminary root cause analysis, impact assessment, and offer workaround solutions where possible. In addition, you will be well-versed in Salesforce debug log analysis and escalate any unresolved issues to Level 3 support. You will also play a key role in increasing the efficiency of issue triaging by documenting recommended steps and facilitating information flow between Level 3 and Level 1 support. Other responsibilities include understanding batch job statuses and their impact on the user experience, reviewing release notes, interpreting alerts and monitoring dashboard errors, assisting with operational processes, supporting release management, organizing scrum calls, maintaining a strong working knowledge of CRM platform features and functions, and managing a team of support personnel. Candidate Qualifications: To be successful in this role, you should have a strong technical background and experience in troubleshooting and resolving Salesforce production defects. A bachelor's degree in computer science or a related field is preferred. Additionally, you should have excellent analytical and problem-solving skills, attention to detail, and the ability to work independently on outstanding items and process improvement projects. Required Skills: - Salesforce debug log analysis - Troubleshooting and root cause analysis - Batch job management - Release note review - Good communication and leadership skills