Offer summary

Qualifications:

Graduate or Diploma holder with at least 15 years of education., 1-5 years of work experience, preferably in UK insurance., Strong communication skills for handling calls and emails., Ability to adhere to company policies and procedures..

Key responsibilities:

Handle inbound and outbound calls related to motor claims.

Manage hires and process incoming documents and payments.

Ensure claims are processed according to standard procedures and SLAs.

Log claim information and contact customers as needed.

Job description

Basic Function

Role primarily involves dealing with different activities within the motor claims area including handling inbound and outbound calls, managing hires, taking action on incoming post/documents/spreadsheets, and making payments to progress claims. All claims are to be completed based on the laid out procedures and guidelines in the process.

Essential Functions

Ensure that allocated claims are processed as per standard procedures
Ensure that the assigned targets are met in accordance with the SLAs
Ensure that the quality of work is in compliance with predefined parameters
Ensure adherence to Company Policies and Procedures
Managing e-mails, making telephone calls to gather additional information
Focus on timely completion of logging claim information received through emails and contact customer as needed

Any other essential function that may occur from time to time as directed by the Supervisor