Senior Manager, Deal Desk

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

We are looking for a Deal Desk Senior Manager to join our global team. Reporting to the Director of Global Order Management and Desk Desk, you will support our EMEA sales teams with quotes, contracts, and pricing and have an opportunity to work cross-functionally throughout our organization. For this role, an analytical mindset and attention to detail are imperative.     

What You Will Do:

• Manage complex, nonstandard deals with multiple cross-functional partners     
• Provide stakeholders with deal analysis and visibility into contract complexity     
• Train, mentor, and educate other members of the Deal Desk team and help cover other team members as needed     
• Participate with other organizations within the Deal Strategy & Monetization function on strategic projects as needed     
• Cultivate and maintain relationships with key cross-functional partners/back office teams, familiarizing yourself with their processes and policies, serving as a POC for Deal Desk team for questions or concerns, minimizing need for escalation     
• Advise sales on deal structures, pricing strategies, commercial terms, and approvals     
• Partner with Sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields     
• Consistently meet your Objectives & Key Results (OKRs) and continuously find ways to drive efficiencies within your business
• Craft intelligent deal structures that increase revenue while mitigating contractual risks
• Partner with Revenue and Legal teams to craft contractual language to ensure transactions comply with revenue recognition and business operational policies. 
• Drive consistency across deal process by helping to optimize, streamline, and align quote-to-cash processes
• Monitor deal progress and support Sales with closing bookings     

What You Will Bring:

• 7+ years of experience in Deal Desk, Sales Operations, Sales Enablement, or Order to Cash cycle     
• 3+ years of people management experience in a Deal Desk, Sales
• Operations, Sales Enablement, or Order to Cash cycle     
• Experience in Deal Desk, Sales Ops, contracts, and/or pricing     
• Experience supporting and advising SaaS and On-Prem Sales teams     
• Experience partnering closely with cross-functional teams such as Sales, other SalesOps team members, Legal, and Finance colleagues     
• Experience working with remote sales and business partner teams     
• Dedication to excellent customer service     
• Strong oral and written communication skills with the ability to synthesize and effectively communicate information across teams     
• Proven project management experience and ability to own and run deals end-to-end     
• Organized, strong attention to detail, and goal-oriented     
• Ability to work independently and multitask effectively     
• Innate curiosity and not afraid to ask thoughtful questions     
• Energetic, dedicated, and ambitious     
• Salesforce CPQ experience preferred     
• Strong understanding of ACV / TCV / REN     

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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