Customer Portfolio Manager

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Job Description:

Customer Portfolio Manager

Overview

This position is responsible for maintaining and growing the run rate of Broadcom’s Agile Operation Division (AOD) renewal and new business and ensuring a satisfied customer base to build a sustainable book of business for future success in your assigned region.

Key Responsibilities

• Own and coordinate all aspects of the sales cycle in renewal transactions for the region. There may be defined accounts in your territory in which AOD Sales or Account Specialists manage and coordinate all activity. In these cases, the Portfolio Manager owns and co-ordinates sales cycles under the guidance of the AOD Account or Sales Specialist. 

• Work with account teams as needed to increase run rate in renewal and growth transactions. 

• Maintain accurate forecasts. 

• Provide regular pipeline forecasts and business health checks to local sales management and senior Customer Portfolio Management team members as required. 

• Attain quota and meet Broadcom's stated financial objectives for your region.

•  Maintain and expand your sales, product, territory, industry, market and competitive knowledge and skills. 

• Obtain necessary approvals before making commitments to customers and act in the best interests of both AOD and the customer at all times. 

• Maintain the highest level of customer satisfaction within the accounts in your territory

Job-Specific Authority and Scope

Generally works without consulting their manager. Independent decisions are made daily. Examples of typical decisions without manager consultation: Decision on appropriate sales/support team and efforts required to prepare for negotiation Development of data and strategy to maximize total value of Renewal and Growth transaction for AOD. Decision on appropriate sales and support team members to successfully complete transactions within required time frames. Typically has no direct reports or staff. Typically has a geographic focus of Area (multi-country or multi-state). This position is for EMEA. Typically does not manage a budget. Will assist the manager in deal approvals and review

Preferred Education

Bachelor's degree or global equivalent experience in an IT, business or sales related field

Work Experience

Requires 12 or more years of Sales experience, including 2 - 4 years Customer Portfolio Management experience.

Skills & Competencies

Ability to understand and present AOD’s vision, strategy and organization. Excellent knowledge of AOD's sales methodology, pricing, licensing and booking process. Proven ability to prove, understand and communicate the business value and/or ROI of existing and proposed contracts and products to the customer. Excellent selling, positioning and negotiation skills. Effective communication, teamwork and interpersonal skills, including the ability to collaborate with other Portfolio Managers in the team and to assemble, direct and motivate virtual account team-members. Understanding both business and people, including their drivers and success factors. Ability to build the historical data, create and execute a collaborative strategy for each account/renewal. Time Management, including managing and prioritizing multiple concurrent transactions. Professional appearance and presentation required

Broadcom Software – Agile Operations Division 

Broadcom Software is one of the world’s leading enterprise software companies, modernizing, optimizing, and protecting the world’s most complex technology environments. With its engineering-centered culture, Broadcom Software is a global software leader building a comprehensive portfolio of industry-leading enterprise software enabling innovation, stability, scalability, and security for the largest global companies in the world.

In the Agile Operations Division, we offer business-critical software solutions that help the world’s leading companies transform their operating model to be more agile. Our ValueOps, Automation, and NetOps solutions help these organizations drive innovation and achieve operational excellence to realize better business outcomes – and better experiences for their customers.

Our industry success is built on a decades-long track record of delivering transformational solutions to teams who plan, build, test, and operate mission-critical software for the world’s largest and most complex businesses. To do this, we respond quickly and thoughtfully, innovate in the context of customer needs, and collaborate inclusively with customers and internal partners. Our business will nurture your intellect and give you opportunities to expand your skills even further.  

 #BroadcomSW

Additional Job Description:

Compensation and Benefits

The On Target Earnings (OTE) range for this position is $168,000 - $269,000

OTE includes Sales Incentive Commission in accordance with relevant plan documents. This position is also eligible for equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package:  Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

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