Treasury and Commercial Payments Program Manager

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position has full-time remote opportunity and may be located at any of First Interstate Bank's offices in Colorado, Idaho, Iowa, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington and Wyoming.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Treasury and Commercial Payments Program Manager ensures compliance with all company and Treasury Solutions & Commercial Payments departmental policies and procedures, provides direction, and performs key duties, including but not limited to, project management, process definition and development, and operational efficiencies. This position will work in collaboration with the Treasury Solutions and Commercial Payments Line of Business in the ongoing development, implementation, and management of Commercial Payments products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains and improves the Treasury Solutions and Commercial Payments line of business by monitoring performance, identifying opportunities for improvements, and developing action plans for resolution while driving productivity, quality, and high service standards across the division.
• Provides expert subject-matter expert (SME) advice and guidance for Treasury Solutions and Commercial Payments line of business on initiatives driven by bank partners to ensure related impacts align with the bank’s commitment to operational integrity, risk mitigation, and delivering a positive employee and customer experience.
• Oversees the design, development, implementation, utilization, documentation, and support of Commercial Payments products, systems, and programs utilized by the division.
• Creates and manages project plans and business cases, including scoping the project, identifying key dependencies, vendors, and systems, performing product analysis, financial reviews, and assessments.
• Evaluates and enhances actively sold and serviced Commercial Payments products, identifying opportunities for revenue enhancements, tracking profitability, and managing changes to assigned products to include evaluating the impact of regulatory changes, risk assessments, incorporating bank initiatives, and customer needs analysis on new and/or enhanced products and services.
• Utilizes customer feedback, customer and industry surveys, employee input, and analysis of competitive products and services.
• Utilizes project management skills to define, scope, and lead projects related to business growth, system integrations, enhancements, conversions, and process improvements.
• Acts as business lead for Commercial Payments products related to bank initiatives, including acquisitions and mergers.
• Ensures operational compliance with all related regulations.
• Reviews operating practices and procedures, implements processes to increase service quality, reduces risk, and establishes or improves internal controls.
• Partners with vendors to effectively address operational business requirements and ensure vendors meet service level objectives.
• Fosters various avenues of communication across the department to ensure employees remain informed, connected to the bank's strategy, and have an outlet for conveying questions and innovative ideas.
• Represents the bank in audits and examinations in all areas of responsibility and, as needed, responds to requests for information from designated departments or agencies.
• Performs other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional communication skills, with the ability to talk to every level, from C-level executives to frontline employees.
• Ability to quickly identify, measure, and execute process improvements.
• A results-oriented mindset with the desire and ability to push through obstacles to achieve goals.
• Ability to engage with diverse stakeholders on the journey to achieve the product vision.
• Data-centric approach.
• Ability to smartly set up processes to collect and use data for improved decision-making.
• Track record of strong time management skills and ability to prioritize and drive efforts independently.
• Demonstrate the ability to effectively network across multiple functional areas in an organization.
• Experience influencing and inspiring a team to take on a challenge or initiative to optimize daily operations.
• Builds extensive networks and utilizes a large network of people, vendors, and technology to stay current.
• Strong interpersonal and communication skills and the ability to effectively interact with senior executives and work independently.
• Exceptional customer orientation.
• Ensures the customer stays at the center of the multichannel experience.
• Excellent organizational skills.
• Ability to make judgments based on information provided.
• Ability to work and complete tasks with minimal direct supervision.
• Ability to maintain a high level of confidentiality.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries and/or complaints of customers, regulatory agencies, or members of the business community.
• Ability to write speeches and reports.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to work with mathematical concepts such as probability, statistical correlation, validity, and inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Bachelor's Degree preferred
• 4-6 years related industry experience and/or equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work hours - M-F (8-5)
• Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS
We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $67,780 to $105,270 per year (in CO & WA) and $61,700 to $95,700 per year in MN, and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Additionally, this role is eligible to receive annual discretionary cash bonuses. Benefits available for this position include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Minnesota, Colorado and Washington only, and this role is open to candidates outside of Minnesota, Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.