Policy Change Senior Associate AH

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The Policy Change Senior Associate plays a critical role in reviewing and analyzing policy change forms to ensure completeness and compliance with basic underwriting requirements. You will review and analyze each change request to determine if the necessary details are provided to meet the requirements for processing. Using various system platforms, you’ll input information received in paper or electronic submissions. Additionally, you will develop an understanding of state-specific rules and guidelines to ensure policy changes align with regulations. Customer service support is an essential aspect of this role, where you will answer questions regarding policy contracts and the policy change process.

Key Responsibilities

• Meet or exceed daily production targets of policy changes.
• Deliver customer service through phone, email, and written communication.
• Perform basic risk assessments.
• Develop an understanding of state regulations and requirements to make appropriate policy changes.

Skills and Background You’ll Need Must-Haves:

• 3+ years of experience in insurance and customer service.
• High School Diploma or GED.
• Familiarity with policy change processes and various system platforms.
• Strong attention to detail in data entry and policy analysis.
• Strong communication skills for customer service and team collaboration.

Preferred:

• Experience with life insurance and complex health policies.
• Ability to prioritize tasks and manage multiple responsibilities.

Key Behaviors of a Successful Candidate

• Strong integrity and ethical decision-making.
• Willingness to learn and take on new challenges.
• Ability to work independently and as part of a team.
• High adaptability in a fast-paced environment.
• Strong attention to detail and process compliance.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.