Offer summary

Qualifications:

Bachelor's degree required., Strong organizational and data management skills are essential., Excellent communication skills for vendor management and internal coordination., Sales customer service background preferred..

Key responsibilities:

Accurately catalog and manage inventory processes and fulfillment operations.

Oversee invoice fulfillment and ensure efficient operation of automation and manual processes.

Manage vendor communications and resolve issues as necessary.

Collaborate with teams to monitor and address discrepancies in order fulfillment.

Job description

About Us:

Encore Access is a leader in providing access to concerts, events, and theater productions. To support our growth, we’re looking for a passionate E-Commerce Operations Specialist to join our team.

Role Overview:

The E-Commerce Operations Specalist is responsible for ensuring the accurate and efficient management of inventory processes and fulfillment operations. This role plays a critical part in cataloging inventory, overseeing order fulfillment, and managing vendor communications to ensure smooth business operations. The ideal candidate will have strong attention to detail, excellent problem-solving skills, and the ability to coordinate between various teams and external partners.

Base Salary: $35,568-$40,000

Requirements

Inventory Management:

Accurately catalog newly acquired inventory into the inventory management system.
Monitor and update inventory records to reflect changes such as cancellations, order modifications, and adjustments to delivery methods or due dates.
Ensure timely and accurate communication regarding inventory status and availability.

Fulfillment Operations:

Oversee the fulfillment of invoices, ensuring automation and manual processes function efficiently.
Manage and support offshore teams to ensure prompt resolution of Level 2 fulfillment issues.
Collaborate with automation business partners to confirm expected work completion.
Monitor and address discrepancies in delivery methods, delays, or changes to order fulfillment.
Update internal data points to provide accurate inventory and fulfillment details for marketing partners.

Vendor Communication & Issue Resolution:

Manage inbound and outbound vendor communications at the Level 1 support level.
Address and resolve uncovered questions or issues, escalating as necessary.
Maintain strong relationships with vendors to ensure seamless inventory and fulfillment processes.

Qualifications & Skills:

Bachelor's degree
Strong organizational and data management skills.
Ability to analyze data and identify discrepancies or issues.
Excellent communication skills for vendor management and internal coordination.
Ability to work independently and in collaboration with cross-functional teams.
Sales customer service background preferred
Training Hours: Monday, Tuesday, Thursday, Friday, Saturday 8am-4:30pm EST
Normal Working Hours: Wednesday-Sunday 8:30am-5pm EST

Benefits

What We Offer

Competitive salary and benefits, including unlimited PTO, a 401(k) match, profit-sharing, and health insurance.
A collaborative and innovative environment where your work has a direct impact on the success of the business.
Opportunities for professional development and career growth.
A work environment where the focus is on outcomes and results.

Required profile