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Happiness Officer - Polish Customer Support

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Bilingual in Polish and English, Previous experience in customer support preferred, Strong verbal and written communication skills, Attention to detail in translations.

Key responsabilities:

  • Provide customer service via email and live chat
  • Translate product content into Polish regularly
Strikingly logo
Strikingly Startup http://www.strikingly.com
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
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Job description

Job Overview

We are in search of a Bilingual Polish-English Customer Support Agent, also known as a Happiness Officer, who will deliver exceptional and friendly service via our email and live chat platforms. This individual should possess a strong passion for assisting others and demonstrate the ability to maintain composure in high-pressure situations.

Key Responsibilities

  • Provide professional and friendly customer service through our email and live chat channels.
  • Translate our product content into Polish on a regular basis, utilizing the provided tools for efficiency.
  • Moderate and ensure the accuracy of translations completed by others.
  • Assist customers in resolving inquiries and issues effectively.

Required Skills

  • Bilingual proficiency in both Polish and English.
  • Strong verbal and written communication abilities.
  • Excellent problem-solving skills.
  • Capability to perform well under pressure.

Qualifications

  • Previous experience in customer support is preferred.
  • Strong interpersonal skills with a service-oriented mindset.
  • Attention to detail in translations and communications.

Career Growth Opportunities

This role presents significant opportunities for professional development, particularly in customer support and language proficiency, enhancing your ability to connect with diverse audiences.

Company Culture And Values

We nurture a collaborative and supportive work environment where helping others is central to our mission. Team members are encouraged to share their insights and contribute to a culture of continuous improvement.

Networking And Professional Opportunities

Joining our team opens avenues for networking and skill enhancement, allowing you to collaborate with like-minded professionals dedicated to customer satisfaction and overall excellence.

Employment Type: Full-Time

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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