Admin Assistant

This is a remote position.

Schedule:

• 40 hours per week, flexible hours between 9 am to 9 pm New York time
  

Client Timezone: New York

Client Overview

Join a thriving event ticketing company at the forefront of the entertainment industry! Our client specializes in large-scale events for clubs, bars, and college students, providing a comprehensive platform for event management and ticket sales. As a rapidly growing business, we’re seeking a detail-oriented professional to be the backbone of our operations and ensure seamless experiences for both event hosts and attendees.

As an Administrative Specialist, you’ll be at the heart of our client’s dynamic operations, managing customer inquiries, supporting event hosts, and playing a crucial role in financial transactions. You’ll navigate cutting-edge ticketing technology, handle support tickets through HubSpot, and process payments via Stripe. This role offers a unique blend of customer service, financial management, and event industry exposure. If you’re passionate about events, have a knack for problem-solving, and thrive in a fast-paced environment, this is your chance to make a significant impact on a growing company.

Responsibilities

• Manage and promptly respond to customer support tickets through HubSpot CRM
  
• Assist event attendees with issues such as missing tickets or incorrect email addresses
  
• Handle payment disputes and process payouts for event hosts using Stripe
  
• Reconcile accounts and manage fee revenue for various host types
  
• Navigate our proprietary ticketing platform for daily operations
  
• Conduct SMS blasting campaigns for marketing and communication purposes
  
• Support general administrative tasks to ensure smooth company operations
  
• Collaborate with internal teams to optimize event management processes
  

Requirements

• Must be a Mac user 
  
• Strong customer service skills with ability to handle high-volume inquiries
  
• Experience with CRM systems, preferably HubSpot
  
• Basic understanding of bookkeeping and accounting principles
  
• Familiarity with payment processing platforms, ideally Stripe
  
• Excellent attention to detail, particularly for financial reconciliation tasks
  
• Strong problem-solving skills and ability to work independently
  
• Proficiency in Microsoft Office suite
  
• Adaptability and willingness to learn new software platforms
  
• Enthusiasm for the event and entertainment industry
  
• Ability to work Eastern US hours (10 AM to 8-9 PM)
  

Benefits

• HMO coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job