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Account Manager II - EMEA (Remote - UK)

extra holidays - extra parental leave

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom, EMEA

Offer summary

Qualifications:

3+ years in Account Management, Experience in technology, preferably CRM or SaaS, Strong negotiation and customer management skills, Excellent communication and executive presence.

Key responsabilities:

Own commercial relationships with customers
Maximize account growth and mitigate risk

Drata Scaleup https://drata.com/

201 - 500 Employees

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Job description

Drata is hiring an Account Manager II for our EMEA region who will help grow our footprint within our current customer portfolio and execute our strategy. You will collaborate on customer marketing initiatives, shape product prioritization, partner with our Customer Success and Technical Support teams. Your key responsibilities include renewing existing business, up-selling based on customer potential, and cross-selling across our suite of products. You’ll serve as the main commercial point of contact for an assigned group of emerging Drata customers and ultimately be responsible for the success and growth of your book of accounts. You will contribute to the overall success of Drata’s sales team by sharing best practices, helping teammates when needed and embodying our culture and values.

What you’ll do:

You will be responsible for owning the commercial relationship with a number of emerging Drata customers
Maximize account growth and mitigate risk by playing a central role on the account team
Based on existing framework, develop and execute win/win negotiation strategies for account contract renewals that improve contract value while protecting and enhancing the customer relationship
Create, manage and close upsell/cross-sell opportunities on and off cycle
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to secure renewals and drive expansion
Drive strong internal collaboration with Customer Success, Solution Architects, Marketing and Product as the quarterback of the account team
Provide executive management with complete visibility to renewal & customer expansion, soliciting executive involvement as required.
Communicate risk clearly and take the lead in developing resolution strategies
Create and deliver a strong value narrative helping our customers understand the ROI they receive from Drata
Develop and maintain strong Executive Buyer (EB) relationships while multi-threading into other key executives across the C-Suite, acting as a trusted advisor and strategic partner

What you’ll bring:

3+ years demonstrated success in an Account Management capacity with a strong focus on negotiating services contracts
Experience in technology, preferably CRM or SaaS
Ability to work independently within assigned scope and to identify areas of process improvement and efficiency
Excellent customer management skills; including sales, account management, and customer service
Strong ability to negotiate, discuss value and understand client needs
Excellent executive presence and communication skills
Proactive approach with strong attention to detail and organization
Team player with a track record of building positive relationships with peers and others within a company
Must be located in the London Metro area

Benefits:

Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities
16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office

This role will receive a competitive base salary, benefits, and equity.

Drata is on a mission to help build trust across the internet.

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness.

We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We've felt firsthand how burdensome achieving and maintaining a strong security and compliance posture can be at a fast-growing company. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation.

Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.