Happiness Officers for Chinese Support

Job Overview

We are in search of a talented Bilingual Chinese-English Customer Support Agent, affectionately referred to as a Happiness Officer. This pivotal role requires delivering outstanding customer service through our email and live chat platforms. Candidates should possess a genuine passion for assisting others and demonstrate the capacity to maintain composure in high-pressure situations.

Key Responsibilities

• Provide exceptional and friendly customer support via email and live chat channels.
• Translate product content into Chinese, utilizing provided tools for ease of translation.
• Regularly moderate and review translations completed by peers to ensure quality and accuracy.
  
  

Required Skills

• Fluency in both Chinese and English.
• Excellent communication and interpersonal abilities.
• Capability to manage customer inquiries with a calm and effective approach.
• Proficiency in translation and language skills.
• Prior experience in customer support or related areas is advantageous.
  
  

Qualifications

• Strong bilingual communication skills (Chinese and English).
• A deep-seated passion for customer service and aiding others.
• Ability to perform under pressure and juggle multiple responsibilities.
• High school diploma or equivalent is required; a bachelor’s degree is preferred but not mandatory.
  
  

Career Growth Opportunities

This position offers a unique chance for professional advancement. Employees will enhance their skills through translation tasks and gain exposure to best practices in customer service. We encourage initiative and growth within our organization.

Company Culture And Values

Our company promotes a supportive and engaging work environment, where customer satisfaction is paramount. We place a strong emphasis on teamwork and open communication, ensuring that every member feels valued as part of our mission.

Networking And Professional Opportunities

Joining our team as a Happiness Officer allows for extensive networking opportunities and collaboration within a dynamic work environment, paving the way for professional development.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive health and wellness benefits.
• Generous paid time off and vacation policy.
  
  

Employment Type: Full-Time