Happiness Officer - Italian Customer Support

Job Overview

We are seeking a dedicated Bilingual Portuguese - English Happiness Officer to join our customer support team. This role involves providing exceptional service through our email and live-chat platforms, while also supporting our efforts in translating product content into Portuguese. The ideal candidate will be passionate about assisting others and exhibit composure in high-pressure situations.

Key Responsibilities

• Deliver outstanding customer support via email and live-chat channels.
• Translate product materials into Portuguese, utilizing provided tools for efficiency.
• Moderate translations created by fellow team members.
• Maintain professionalism and a calm demeanor when addressing customer inquiries.
  
  

Required Skills

• Proficiency in both Portuguese and English.
• Excellent verbal and written communication abilities.
• Strong problem-solving skills and adaptability.
• Capacity to thrive in dynamic environments and handle challenging scenarios.
  
  

Qualifications

• Prior experience in customer support or a related field is preferred.
• Proven fluency in both written and spoken Portuguese and English.
• A customer-centric approach to service.
  
  

Career Growth Opportunities

We are committed to the professional development of our employees, offering opportunities to enhance skills in customer service and translation. This role has the potential to lead to advancement within our organization.

Company Culture And Values

Our organization fosters a collaborative and supportive work environment where team members are encouraged to positively engage with customers. We value teamwork and communication, ensuring every employee feels appreciated and empowered to make a meaningful impact.

Networking And Professional Opportunities

Joining our team provides access to valuable networking opportunities, enabling collaboration with other professionals in the industry, and the chance to develop your skills further.

Compensation And Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Flexible working hours.
• Generous vacation and paid time off policy.
  
  

Employment Type: Full-Time