Happiness Officer - Polish Customer Support

Job Overview

We are in search of a dedicated Bilingual Polish-English Customer Support Agent, also known as a Happiness Officer, who is committed to delivering exceptional service through our email and live chat platforms. The ideal candidate will possess a genuine enthusiasm for assisting others and the ability to maintain composure in high-pressure situations.

Key Responsibilities

• Offer professional and courteous customer support via email and live chat.
• Regularly translate product materials into Polish using provided tools.
• Moderate and review translations submitted by other team members to ensure quality and accuracy.
  
  

Required Skills

• Bilingual proficiency in Polish and English.
• Excellent verbal and written communication abilities.
• Strong capability to manage customer inquiries effectively under pressure.
• Experience in translation and moderation tasks is advantageous.
• Previous customer service experience is preferred.
  
  

Qualifications

• A high school diploma or equivalent is required; further education is an advantage.
• Demonstrated experience in customer support or a related role.
• Proven translation expertise in both Polish and English is essential.
  
  

Career Growth Opportunities

We are committed to fostering an environment that encourages professional growth, providing you with the tools and training necessary to enhance your customer support and translation skills, paving the way for career advancement.

Company Culture And Values

Our organization thrives on a culture of collaboration and support, where assisting others is a fundamental value. We are dedicated to creating a positive and engaging work atmosphere that promotes teamwork and open communication.

Networking And Professional Opportunities

Joining our team will provide you with valuable networking opportunities and the chance to engage with other professionals in the field, enhancing your skills and broadening your professional horizon.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive health and wellness benefits.
• Potential for performance-based bonuses.
  
  

Employment Type: Full-Time