Offer summary

Qualifications:

Excellent written communication skills, Experience with e-commerce platforms, particularly Shopify, Proficient in Slack, Shopify, and Gsuite, Strong attention to detail and organizational skills.

Key responsabilities:

Respond to customer emails, DMs, and texts with warmth and care

Process refunds, reships, and subscription changes across various platforms

Log customer feedback and provide insights for improvement

Handle administrative tasks for co-founders, including scheduling meetings and data entry

Job description

This is a remote position.

Work schedule: Monday to Friday, from 7:00 AM to 2:00 PM California Time

(7 hours per day, 35 hours per week)

Timezone: PST

About the Company:

We are a dynamic and innovative company focused on bringing the best products and services to our customers through our e-commerce platform. Our team is dedicated to providing exceptional customer service and efficient administrative support to ensure smooth operations and customer satisfaction.

Job Description:

We are seeking a full-time Customer Support and Administrative Assistant to join our team. The ideal candidate will have excellent written communication skills and experience with e-commerce platforms, particularly Shopify. They will be responsible for responding to customer emails, updating orders, performing administrative tasks, and scheduling meetings for the co-founders.

Responsibilities

Be the voice of the Company— responding to customer emails, DMs, and texts with warmth, care, and a little sprinkle of Fun Guy magic.
Own customer support across Shopify, Gorgias, Slack, and Klaviyo — processing refunds, reships, and subscription changes.
Log customer feedback in spreadsheets and surface insights to the team to help us continuously improve.
Create and maintain internal systems to keep everything running smooth — inbox organization, order logs, product feedback reports, and more.
Handle admin tasks for the co-founders like scheduling meetings, light research, and data entry.
Bring fresh ideas for how we can level up the customer experience and community vibes.

Requirements

APPLICANTS MUST COMPLETE THE CLIENT'S ASSESSMENT
A customer service lover — you genuinely enjoy making people's day better.
Hyper-organized — like, spreadsheet-obsessed and naturally wired to create systems.
Pro at Slack, Shopify, and Gsuite (bonus points for Gorgias, Recharge, Klaviyo, and Rebuy).
Excellent written communicator who can adapt to the company's warm, groovy brand tone.
Self-starter with a proactive, solution-oriented mindset.
Strong attention to detail — no email goes unanswered, no task falls through the cracks.
Comfortable working independently and managing your own time.