Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Previous experience in customer support, preferably in the digital or content creation space., Strong communication and interpersonal skills with a focus on customer service., Proficiency in using CRM systems and standard office software..

Key responsabilities:

Deliver exceptional customer support to Dutch-speaking content creators via phone, email, and chat.

Assist creators with understanding platform features and best practices.

Quickly identify and resolve customer issues to ensure a smooth user experience.

Document customer interactions and collaborate with the technical support team for complex issues.

Job description

Patrique Mercier Recruitment FR is dedicated to matching skilled professionals with exciting career opportunities. We are currently seeking a Dutch Speaking Customer Support Representative for Online Content Creators. This role is perfect for individuals who are enthusiastic about digital content and enjoy providing top-notch customer service to creators across various platforms.

Responsibilities

Deliver exceptional customer support to Dutch-speaking content creators via phone, email, and chat, addressing their inquiries and assisting with platform issues.
Assist creators with understanding platform features, tools, and best practices to maximize their content creation and engagement.
Quickly identify and resolve customer issues to ensure a smooth user experience.
Document customer interactions and maintain accurate records of inquiries and resolutions.
Collaborate with the technical support team to address complex issues that require in-depth troubleshooting.
Stay informed about industry trends, platform updates, and new features to provide knowledgeable support.
Gather feedback from users to contribute to service enhancements and overall customer satisfaction.

Requirements

Fluency in Dutch and English, both written and spoken.
Previous experience in customer support, especially in the digital or content creation space, is preferred.
Strong communication and interpersonal skills with a focus on customer service.
Problem-solving skills with the ability to work efficiently in a fast-paced environment.
Proficiency in using CRM systems and standard office software.
Detail-oriented with strong organizational capabilities.
Flexibility to work varied hours, including evenings and weekends as needed.

Benefits