Offer summary

Qualifications:

GED or H.S. Diploma required., Certified Pharmacy Technician certification preferred., Experience in customer service is essential., Strong communication skills are necessary for effective outreach..

Key responsabilities:

Assist pharmacists and managers in serving customers and maintaining the department.

Perform outbound calls for refill reminders and customer outreach under supervision.

Handle administrative tasks such as call counts and billing reports.

Screen and transfer customer inquiries to pharmacists for clinical issues.

Rite Aid is a full-service pharmacy that improves health outcomes. Rite Aid is defining the modern pharmacy by meeting customer needs with a wide range of vehicles that offer convenience, including retail and delivery pharmacy, as well as services offered through our wholly owned subsidiaries, Elixir, Bartell Drugs and Health Dialog. Elixir, Rite Aid’s pharmacy benefits and services company, consists of accredited mail and specialty pharmacies, prescription discount programs and an industry leading adjudication platform to offer superior member experience and cost savings. Health Dialog provides healthcare coaching and disease management services via live online and phone health services. Regional chain Bartell Drugs has supported the health and wellness needs in the Seattle area for more than 130 years. Rite Aid employs more than 6,300 pharmacists and operates more than 2,300 retail pharmacy locations across 17 states.

Job description

The primary purpose of the Coordinator, Central Clinical Support is to assist the Pharmacists and Manager(s) with serving customers and maintaining the department.

Perform outbound “Needs Refill” (or similar) TIP calls or CMR preparation under supervision of pharmacist.
Assist with customer outreach calls (vaccine reminders, messaging and predictive refill programs) under supervision of pharmacist
Assist with administrative tasks (call counts, chat counts, MTM billing reports).
Screen chats from website and mobile app, and transfer to a pharmacist for clinical issues
Perform all functions and duties of central clinical support center to ensure prompt service by screening internal and external customer calls for clinical issues.

Education Requirements

Education Level

GED

H.S. Diploma or General Education Degree (GED)

Area of Specialization

LICENCES/CERTIFICATIONS

Licenses/Certifications/Other/List/Reason

Work Experience

Certified Pharmacy Technician certification Preferred

Experience

Customer service

The typical starting pay range for this position is between [$16.35 - $22.40], although wages can vary based on experience and geography.”

Required profile