Azure Active Directory Customer Support/Service

Job Title:

Azure Active Directory Customer Support/Service

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled Azure Active Directory Customer Service Engineer to provide technical support and security solutions in Zero Trust security models, Azure networking, and cloud-native security practices. The ideal candidate will have expertise in Azure Active Directory (AAD), Azure Virtual Networks, Web Application Firewalls (WAF), and network security architecture.

MUST have 10- 15 years of experience in the following

Key Responsibilities:

Azure Active Directory & Zero Trust Security

• Apply Zero Trust security principles to Azure Virtual Networks by implementing granular access controls.
• Secure private traffic within and across Azure tenants while maintaining compliance.
• Implement Azure-native security features to enhance network security and threat mitigation.

Network Security & Protection

• Manage Azure Web Application Firewall (WAF), including:
  • OWASP compliance and Web Security best practices.
  • Custom rules, exclusions, and policy deep dives.
  • Integration with Azure Firewall, DDoS protection, Web Apps, and API Management.

Azure Networking & Architecture

• Design Azure network topology aligned with Azure landing zone recommendations.
• Work with Application Gateway, focusing on:
  • Header and URL rewrites.
  • HTTP to HTTPS redirection.
  • Bot protection.
• Compare WAF deployments across Azure Application Gateway (AAG) and Azure Front Door (AFD).
• Monitor and log Azure WAF activity to optimize performance and security.

Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• +10 years of experience in Azure Active Directory, network security, and cloud security.
• Expertise in Zero Trust security models, Azure Virtual WAN, and firewall configurations.
• Hands-on experience with Azure Web Application Firewall (WAF), Azure Firewall, and DDoS protection.
• Strong understanding of OWASP security principles, network filtering, and cloud-native security.
• Excellent troubleshooting, documentation, and customer service skills.

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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