Chat Service Representative
Offer summary
Qualifications:
Experience in email, chat, and phone customer service is essential., Candidates should be technology savvy and able to navigate various platforms., Ability to work independently while also collaborating with a team is required., Strong communication skills to respond accurately and concisely to customer inquiries..Key responsabilities:
- Handle incoming customer live chats regarding website navigation and service questions.
- Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary.
- Build relationships with customers to understand and meet their needs effectively.
- Provide administrative support to the customer service team and assist with overflow work as needed.
Job description
We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.
Requirements :
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Crete relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image.
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
This position is also a remote position in which you will be working
Required profile
Experience
Hard Skills
Other Skills
- Customer Service
- Relationship Building
- Problem Solving
- Web Navigation
- Professionalism
- Teamwork
- Communication